Senior Technical Support Engineer
2 days ago
Description
• Own the resolution of customer issues from initial contact to complete customer satisfaction • Provide high-level, detailed technical assistance to ensure that our customers get the most out of our Red Hat JBoss Middleware offerings • Use efficient problem-solving techniques, debugging source code and resolve complex, critical, and sensitive support issues • Learn new technologies and provide blogs, whitepapers, and knowledge base articles pushing technical knowledge out to our customers and the community • Engage and collaborate with open source developers around the world • Serve as a technical point of contact for a technology of your choice within the Red Hat JBoss Middleware domain • Advocate customer requests and offer innovative ideas to improve the quality of our offerings • Manage assigned offerings and components by prioritizing open issues for development
Requirements
• Bachelor's degree in engineering or computer science • At least 3 years of professional experience in a technical support, development, engineering, or quality assurance organization • Experience with JEE, CDI, JPA, REST, transactions JMS, Maven, and Git • Experience with IBM WebSphere, Red Hat JBoss Middleware, Oracle WebLogic, Apache Tomcat, or OpenShift by Red Hat • Solid customer service skills • Outstanding troubleshooting and debugging skills and passion for problem-solving and investigation • Ability and willingness to learn new open source middleware technologies • Clear and effective communications skills in English • Ability to communicate courteously and effectively with customers, third-party vendors, and Red Hat's associates • The following is considered a plus: • Certifications like Red Hat Certified Specialist in Enterprise Application Server Administration or Red Hat Certified JBoss Administrator (RHCJA) • Experience with java security (e.g. JAAS/JEE Security, Kerberos, Keycloak, SSO, Ldap, SSL/TLS) is a plus • Experience with the Linux or Unix operating systems • Experience with technologies like Docker, Containers, Kubernetes, and OpenShift
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