Senior Director, Client Services - Med Ed, Med Affairs, Training

December 9

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Red Nucleus

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market access • regulatory operations • advisory • clinical research • commercialization

501 - 1000 employees

⚕️ Healthcare Insurance

🧬 Biotechnology

💊 Pharmaceuticals

Description

• Red Nucleus is hiring a Senior Director of Client Services to join our global team! • This role can be based out of our US offices or full-time remote in the US. • You will be working with our Medical Communications team. • Collaborate with individuals with diverse skills to meet client expectations. • Manage the day-to-day workflow of the project teams. • Responsibilities include Timeline Development, Client Interaction, Tactical Development, and Team Mentorship. • Develop, monitor, and update project timelines. • Serve as primary point of client contact for projects. • Promote adherence to Red Nucleus processes and mentor junior team members.

Requirements

• Bachelor’s degree (BA/BS) or equivalent experience managing and designing blended learning solutions • At least 7 years of Operational experience within a digital agency or professional services organization • Experience in or serving clients in a highly regulated environment, specifically pharmaceutical, medical device, or biotech • Sales training experience a plus • Educational background in business • Familiarity with client submission systems (eg, Veeva Vault) • Demonstrated ability to manage projects within budget and scope, as well as to assess and manage client expectations • Proficiency with: Microsoft Office (eg, Word, Excel, PowerPoint, Outlook) • Project Planning Software (eg, Microsoft Project) • Adobe Acrobat • Virtual Meeting Software (eg, GoTo Meeting, Skype for Business, WebEx) • File Sharing Software (eg, OneDrive, Box) • Client submission systems (eg, Veeva Vault) • Experience with the financial aspects of project management (budget planning, revenue recognition, invoicing, etc.) • General understanding of the skills required to create blended learning products including creative/instructional content development, graphic design, programming, media creation, content editing, and quality assurance • Exceptional teamwork, interpersonal, communication, attention to detail, and organizational skills • The ability to manage a project team comprised of diverse personalities and skillsets • The ability to independently, proactively, and effectively prioritize and manage multiple tasks • A high level of motivation, adaptability, curiosity, and the capability to deal with pressure positively • Willingness and ability to occasionally work evenings or weekends to meet project deadlines, and travel periodically to client meetings/events and sales pitches

Benefits

• Competitive pay, incentives, retirement, and income security programs • Comprehensive benefits and wellness programs focused on healthy lifestyles • Generous paid time off, employee assistance programs and flexible work arrangements • Performance-driven environment including professional development and transfer opportunities • People-first culture fostering self-expression, diversity, and a growth mindset • Celebrations! We love to celebrate service anniversaries, holidays, diversity and inclusion events, project milestones and anything else that is meaningful to our employees • Support of the community organizations you are passionate about • Ongoing programs and events designed to bring our global team together