Customer Happiness Intern
October 3
🇬🇧 United Kingdom – Remote
💵 €12k - €24k / year
👨🎓 Internship
⚪️ Entry-level
💝 Customer Support
🚫👨🎓 No degree required
🇬🇧 UK Skilled Worker Visa Sponsor
Description
• Timezone for the role: U.S. West Coast (UTC-8/-9), Australia/New Zealand, or South-East Asia • About Reedsy • We’re here to give authors the tools and resources they need to create beautiful books. • Our curated marketplace gathers the industry's best publishing professionals — the likes of Stephen King's designer, Neil Gaiman's editor or Walter Isaacson's publicist. • We’ve grown to a community of 1,000,000 authors and over 2,500 freelancers in just a few short years, while picking up a number of industry awards along the way 🏆 • Want to help us? Cool, keep reading! • Job Specification • Your role is to offer support to authors, creative publishing professionals (editors, designers, marketers, publicists, ghostwriters, translators, etc.), and optimize conversion. • You will be part of a team of 8. Your role will involve: • Offering support to Reedsy users; • Reviewing projects submitted on the platform; • Building customer funnels (design emails and in-app messages) to reactivate users and introduce Reedsy's features to them; • Maintaining and update our FAQ based on user feedback and questions; • Suggesting product features based on user feedback; and • Contributing to maintaining a high NPS (currently at 86!).
Requirements
• Analytical mind • You can work as part of a team (a remote team so the ability to communicate is even more essential), but also show initiative and take responsibility for your tasks • Strong writing skills, you can write clearly and accurately, with perfect grammar and spelling • Native-level English speaker • Customer support experience is welcomed, but not a necessity • Previous experience working/interest for a marketplace and/or in a creative industry; • A good dose of ambition, as well as a great sense of humour; • Fluent in French, Spanish or German.
Benefits
• Work from home.
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