Product Director - App Experience

February 12

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ReferAll

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ReferAll is a platform for social prescribing and exercise & wellbeing referrals, designed to streamline health programmes. It offers features, integrations, and automated solutions that facilitate efficient connections and effective management of referrals. Trusted by various public health teams and organizations throughout the UK, ReferAll ensures secure data handling and compliance while improving patient communication and providing insightful reporting for health services.

health & wellbeing system • wellbeing software • exercise referral • social prescribing software • weight management software

2 - 10 employees

Founded 2009

⚕️ Healthcare Insurance

🧘 Wellness

📋 Description

• Core Banking is responsible for the current account used by 10 million customers. That includes creating compelling value propositions for different audiences (including Personal, Joint, Under 16s and 16 - 17 accounts), growing Subscriptions (Extra, Perks and Max), and optimising the overall app structure and experience to help customers get the most out of Monzo. • We’re now gearing up for our next phase of growth, from 10 million to 20 million customers. As we launch more and more financial products, and our customers’ financial lives become more complex, personalising the experience is a key priority. • As a Product Director for App Experience, you’ll lead and develop a team of Product Managers to define and deliver a strategy that helps customers make the most of Monzo. You’ll help build the platform, capabilities and app structure needed to optimise a customer’s in-app experience and engagement. • Lead the charge: build a product vision and strategy for your area, ensuring alignment with Monzo’s goals and an exceptional customer experience. • Develop a team: Build and mentor high-performing product teams, fostering innovation, customer obsession, pace and a positive culture. • Communicate effectively: you get people inspired by the product vision and you share the right context with the right people at the right time. • Collaborate seamlessly: partner with engineering, design, data, research, marketing and other teams across Monzo to create a strategy and deliver. • Deliver impact: define, deliver and measure the impact of the customer-focused personalisation and discovery experiences you create.

🎯 Requirements

• You are a seasoned product leader, and have led high-performing teams to ship world-class customer-facing products at a fast growing company. • You have a track record of leading consumer personalisation and discovery efforts (for example, search or recommendation systems) that drive significant value for customers and the business. • You're data-driven and commercial, and have a track record of collaborating with machine learning experts or data scientists to define key metrics, run experiments, and deliver business impact. • You can systematically break down and solve complex problems. • You have good judgement, and you’re able to make good decisions in complex situations where there’s often no “right answer”. • You have the urge and resilience to challenge the status quo and make things better, and are full of creative ideas for how to do so. • You can work effectively with a diverse range of people and working styles - spanning engineering, design, data, user research, marketing, legal and compliance - to get stuff done. • You’re a great storyteller, who is able to motivate, energise and inspire people towards a common goal. • You’re passionate about building value for customers and not just achieving business results, and are excited about our mission at Monzo. • You’re intellectually honest about your work's performance, continually striving for improvement. • You’re a fast learner, humble and curious, and enjoy learning every day and sharing your knowledge and experience. • You’ve managed other PMs, have the ability to coach others, and can provide clear and constructive feedback to your team and other disciplines.

🏖️ Benefits

• £120,000 to £160,000 depending on experience ➕ stock options • We can help you relocate to the UK • We can sponsor visas • This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London). • We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team. • Learning budget of £1,000 a year for books, training courses and conferences • And much more, see our full list of benefits here