Customer Success Manager, Onboarding

August 31

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Description

• Sprout Social is looking to hire a Customer Success Manager, Onboarding to the Sales & Success team, to be based in the Philippines. • Joining the Sales and Success team is an opportunity to accelerate your career. • You will be responsible for providing customers a tailored and value-driven onboarding experience that ensures customers are set up for success in achieving their business goals. • Ensure our new customers are set up for success and have a customer-first mindset. • Handle a high volume of communication, prioritizing multiple methods of communication at the same time. • Consistently meet and exceed quantitative goals and exemplify qualitative behaviors that support team members and customers.

Requirements

• Professional English fluency in verbal and written communication • 2+ years experience in an account management / client relationship role in the technology industry • Experience delivering product training sessions via web conference software • Able to work North American hours • Able to identify and align a customer’s goals and objectives with Sprout’s value, capabilities and solution • Ability to manage simultaneous software implementations for multiple clients • Superior organizational skills • Excellent communication skills, both written and verbal • In-depth knowledge of social media tools • Salesforce.com or other CRM experience is a plus

Benefits

• Insurance and benefit options that are built for both individuals and families • Progressive policies to support work/life balance, like our flexible paid time off and parental leave program • High-quality and well-maintained equipment—your computer will never prevent you from doing your best • Wellness initiatives to ensure both health and mental well-being of our team • Ongoing education and development opportunities via our Grow@Sprout program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders • Growing corporate social responsibility program that is driven by the involvement and passion of our team members