Strategic Services Consultant

2 days ago

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Description

• Manage customers’ tailored and value-driven implementation experience that ensures customers are set up for success in achieving their business goals • Manage ongoing strategic consulting projects with deliverables that are shared with multiple stakeholders, including senior executives • Level up the social sophistication of our customers as well as our team to meet the ever-changing needs of social media

Requirements

• 2+ years in social media strategy, professional services, or customer-facing roles in SaaS • Experience in training and in navigating a software platform • Project management experience • Understanding of social networks (in particular Twitter, Facebook, Instagram, and LinkedIn) and social media strategy for large organizations • Understanding sophisticated use cases for social media strategy, such as influencer marketing and customer care • Flexibility to work on multiple projects and simultaneously support the Sales and Success team • Understanding of all components of a software sales process and customer lifecycle • Excellent communication and presentation skills with the ability to present to a variety of external audiences

Benefits

• Insurance and benefit options that are built for both individuals and families • Progressive policies to support work/life balance, like our flexible paid time off and parental leave program • High-quality and well-maintained equipment—your computer will never prevent you from doing your best • Wellness initiatives to ensure both health and mental well-being of our team • Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity and inclusion initiatives. • Growing corporate social responsibility program that is driven by the involvement and passion of our team members • Beautiful, convenient and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting