Technical Customer Success Manager - Remote

February 15

Apply Now

Receive Emails with Similar Jobs

refive

WebsiteLinkedInAll Job Openings

refive is a company that specializes in digital engagement and data capture technology for brick-and-mortar retailers. It offers tools such as digital receipts and in-store touchpoints to personalize customer interactions, enhance loyalty, and improve retention. The company focuses on transforming in-store customer experiences by connecting online and offline customer data to deliver personalized marketing and engage customers across channels.

2 - 10 employees

Founded 2019

🛒 Retail

💰 Pre Seed Round on 2021-08

📋 Description

• Role Overview: We are seeking a dynamic and technically adept individual to manage our key accounts and technical partnerships. • Key Responsibilities: Develop and maintain strong relationships with key accounts, ensuring client satisfaction and long-term engagement. • Value Optimization: Assist clients in maximizing the value of our products. • Technical Liaison: Act as a bridge between clients and our product team, translating client requirements. • Issue Resolution: Monitor client metrics to proactively identify and address potential issues. • Technical Partnership Management: Oversee technical partnerships. • Growth Identification: Identify and pursue opportunities for account growth. • Systems Integration: Assess customer technical environments and identify best approaches. • Produce Documentation: Create and maintain documentation and training materials. • Active Customer Monitoring: Analyze client data to identify trends and potential issues.

🎯 Requirements

• Experience: 3-5 years in customer success, account management, or partner management roles, preferably within the retail technology or marketing tech sectors. • Technical Acumen: Strong grasp of technology, including modern commerce systems (POS, CRM, Marketing), web services and APIs, data analysis. • Analytical Skills: Proficiency in data analysis to identify issues and opportunities. • Communication Skills: Effective communicator who builds trust through clear dialogue and understanding of customer needs. • Must be fluent in English; German language skills are a significant advantage. • Experience in retail technology, marketing tech, or the retail industry is beneficial. • Ability to work effectively in a remote setting, managing time and tasks independently.

🏖️ Benefits

• The chance to play a decisive role in the digital transformation of the retail industry. • A platform for personal and professional development to further your career ambitions. • An attractive compensation package including an options model that matches your performance, measured against transparent KPIs. • A training budget to support your continuous learning. • Work directly with the senior leadership. • Weekly team lunch & monthly transport ticket for Berlin-based employees (or comparable for remote). • Regular off-sites with the whole team.