Quality Assurance Engineer - LatAm

February 14

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ReflexAI

ReflexAI is a company that specializes in equipping human support and contact centers with scalable AI tools designed for advanced roleplay simulations and intelligent quality assurance. Their innovative AI-driven training solutions enhance communication, empathy, and problem-solving skills among team members in real-world scenarios, particularly focusing on crisis management and customer service interactions. The platform provides automated, data-driven feedback and quality assurance insights to optimize team performance and improve outcomes in high-stakes conversations.

πŸ“‹ Description

β€’ Collaborate with product managers and engineers to understand requirements, functionality, and performance expectations β€’ Lead the creation, modification, and execution of detailed software test plans, automated scripts, and programs for testing β€’ Perform hands-on front-end, back-end, and UI testing to ensure our services are pixel-perfect, secure, and bug-free β€’ Conduct hands-on testing across various devices, operating systems, and browsers β€’ Expand our testing automation with Cypress to increase efficiency and accuracy β€’ Collaborate closely with product managers and engineers to identify, reproduce and document bugs or defects β€’ Validate bugs reported by customers through support tickets

🎯 Requirements

β€’ Very strong attention to detail β€’ Excellent communication and collaboration skills across modalities including written materials and live interactions β€’ Open mindedness as demonstrated by ability to consider other perspectives, change an opinion in the face of new data, and constant desire to learn β€’ Significant experience (typically 3+ years) testing SaaS applications using both automated and manual methods

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