Digital User Experience Researcher
October 4
Description
• Specializes in monitoring and quantifying omnichannel customer feedback • Identifying trends in satisfaction and dissatisfaction • Partner with teams to share insights • Drive continuous improvement and feature prioritization • Analyze app and store feedback • Respond to ad hoc requests for feedback
Requirements
• Bachelor's degree in cognitive or experimental psychology, human computer interaction, human factors, Digital Design, Human Resources, Industrial Organizational Psychology, Market Research or related field • One (1) year experience in UX Research or similar role • Experience with qualitative and user-centered design methodologies • Knowledge of UX and user centered design practices • Familiarity of quantitative behavioral analysis and statistics
Benefits
• Paid Vacation/Sick Time • 401K with Company Match • Medical, Dental and Vision Benefits • Disability Benefits • Health Savings Account • Flexible Spending Account • Life Insurance • Parental Leave • Employee Assistance Program • Associate Volunteer Program
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