Customer Support Manager

August 25

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RemotePass

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fintech • payroll • eor • compliance • saas

51 - 200

Description

• Seeking an experienced Customer Support Manager to oversee and lead the customer support team. • Responsible for providing unparalleled customer service. • Ideal candidate will have a proven record in fintech customer support and exceptional customer experiences. • Lead and manage the customer service operations team, delivering support via live chat and email. • Develop deep knowledge of RemotePass to guide the resolution of complex cases. • Hire, train, and develop a high-performing customer support team. • Improve and update support documentation and user guides.

Requirements

• Fintech experience is a must, with demonstrable experience in digital and cross-border payments. • 5+ years of experience in customer support management; BPO experience is strongly preferred. • Strong operational understanding with a passion for leading and developing high-performing teams, making a tangible impact. • Solid knowledge of CRM systems and ticketing tools. • Tactical, data-driven approach to problem-solving and decision-making. • Excellent communication and interpersonal skills, both written and verbal. • Ability to thrive in a fast-paced, dynamic environment. • Embrace an open feedback culture, comfortable with giving and receiving feedback at all levels of the organization. • Experience with remote work and managing international teams is a plus.

Benefits

• Interesting, challenging, fast-growing projects • Remote work • Opportunities for professional growth and development • Dynamic and collaborative work environment