Technical Support Specialist - Maternity Cover

6 days ago

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Description

• Responsible for providing exceptional customer service and technical support to clients in the chiropractic industry. • Manage support tickets and troubleshoot technical issues. • Contribute to improving the customer experience.

Requirements

• Reliable internet connection (preferably fibre). • Backup power supply for load shedding. • A comfortable, quiet workspace without interruptions or background noise. • Fluent in English. • Strong problem-solving skills and ability to troubleshoot technical issues. • Proficient in using help desk software and remote support tools. • Intermediate computer skills and familiarity with web applications. • Ability to quickly learn and implement new technologies. • Experience in SaaS companies or tech support roles (bonus). • Familiarity with tools like Postmark, Google Suite, Canny, Intercom, Stripe, and Linear (bonus). • Understanding of CRM systems and their functionality (bonus). • Knowledge or interest in the chiropractic and/or healthcare industry (bonus). • Multilingual abilities (e.g., Spanish, French, etc.) (bonus).