Manager - Customer Success

September 16

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Description

• As the Manager, you’ll play a pivotal role in driving a seamless experience for our customers and the Customer Success team. • This is a dual player/coach role. • You will work closely with the leadership team to implement account growth and retention strategies within the team while simultaneously taking ownership of a book of business and executing those same tactics. • You will help coach and develop the team as well as create and manage customer relationships, monitoring account health, securing the renewal and driving growth and expansion opportunities. • You will work closely with our customers and our team to gain insight into the unique objectives and challenges and craft personalized responses and plans that cater to varying levels of needs from our customers. • You will be responsible for ensuring our customers and the team are successful in using our software and platform and achieving their business objectives. • You will have a passion for customer success and a proven track record of achieving revenue targets.

Requirements

• 5+ years of marketing management experience required • 2+ years of customer success, account management, or sales experience required • 2+ years of supervisory or management experience required • Proven performance in hitting monthly goals & KPIs • Proven ability to coach up and enable others • Demonstrated excellence in creating exceptional customer experiences • Expert communication skills with customers • Strong organizational skills to manage concurrent projects and conversations • Ability to navigate complex relationships to accelerate product adoption and expansion, and seek opportunities for growth • Ability to problem-solve, be creative, and drive customer retention • Self-driven and independent; you thrive without constant supervision • A collaborative team player who contributes to the collective success • Agility in adapting to new scenarios and learning on the go

Benefits

• 100% remote workplace • Competitive Compensation • Stock Options • Open Vacation Policy (you take vacation whenever you want) • Medical, Dental, and Vision Insurance • 100% paid Short-Term Disability, Long-Term Disability, and Life Insurance program • 401k Program • No A**hole policy