System Engineer

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Description

• Systems Engineer Job Summary: We are seeking a highly skilled Systems Engineer to provide advanced support, routine maintenance, and optimization for core services, servers, and virtual machines. • This role involves complex problem-solving, script development, comprehensive documentation, and mentoring of junior staff. • The ideal candidate will have a deep understanding of the Windows operating system, Active Directory, Linux, AWS, and a strong background in troubleshooting problems and maintaining large-scale virtualized environments. • The role is ‘hands on’ and will require an individual with an ability to learn and adapt to new technologies. • You will be expected to understand and adhere to best practices during planning and day-to-day execution of operations. • The Systems Engineer reports to the Operations Manager and is a member of the Operations team. • Responsibilities: Advanced Support: Provide escalated support for on-prem compute infrastructure, virtual servers, and other IT systems. • Address complex technical issues in collaboration with Storage, Network, and Application Engineers. • Provide secondary support of storage and network platforms. • System Provisioning: Provisioning virtual servers in both on-prem and public cloud infrastructure and fulfilling other service requests as needed. • Configuration of deployed server hardware as designed by the infrastructure team. • System Management: Enhance the security, reliability, and performance of systems through regular updates, vulnerability remediation, and ensuring system uptime. • Perform upgrades and other maintenance tasks during scheduled maintenance windows following a change management process. • Software Installation: Installation of software on servers or virtual desktop environments as required following standard processes and procedures. • Ticket Resolutions: Responding to ticket escalations, working tickets through resolution, regularly updating tickets with status, following ticket hand-off procedures, and escalating tickets to senior team members when required. • Technology Oversight: Monitor and manage technology platforms including System Center, AWS EC2, Active Directory, and others encompassing configuration, installation, and patching. • Script Development: Develop and execute PowerShell or bash scripts for system management or report generation with on-prem and cloud infrastructure. • Documentation: Create and maintain comprehensive documentation such as FAQs, Knowledge Base articles, troubleshooting guides, and SOPs. • Training & Mentoring: Mentor junior staff and provide training to enhance their skills in managing complex issues. • Flexible Role Adaptation: Adapt to various assigned duties in evolving technology scenarios. • Alerts and On-Call Rotation: Respond to critical alerts during the working day, and after hours per published on-call rotation schedule.

Requirements

• Certifications: CompTia, Microsoft, AWS certification, or equivalent experience. • Education: Bachelor's degree in IT, or equivalent experience in a related field. • Experience: Minimum of 5 years in IT or eDiscovery. • Technical Skills: Storage working knowledge of server and desktop virtualization, Microsoft Hyper-V, and public cloud environments such as AWS. • Strong working knowledge of major server operating systems including Windows Server editions and Linux distributions. • Strong working knowledge of Active Directory and Group Policies. • Strong working knowledge of PowerShell scripting and/or bash scripting. • Working knowledge of networking configurations, firewall policies and rules. • Preferred Requirements: ITIL v3 or ITIL v4 Foundations certification. • AWS Associate certification. • Proficiency with network and storage systems. • Proficiency in Python, Ansible, Terraform or similar scripting and DevOps tools.