Systems Engineer

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Description

• Provide advanced support, routine maintenance, and optimization for core services, servers, and virtual machines. • Complex problem-solving, script development, comprehensive documentation, and mentoring of junior staff. • Provide escalated support for on-prem compute infrastructure, virtual servers, and other IT systems. • Provisioning virtual servers in both on-prem and public cloud infrastructure as needed. • Enhance the security, reliability, and performance of systems through updates and vulnerability remediation. • Installation of software on servers or virtual desktop environments as required following standard procedures. • Responding to ticket escalations, working tickets through resolution, updating tickets with status. • Monitor and manage technology platforms including System Center, AWS EC2, Active Directory. • Develop and execute PowerShell or bash scripts for system management or report generation. • Create and maintain comprehensive documentation such as FAQs and troubleshooting guides. • Mentor junior staff and provide training to enhance their skills in managing complex issues. • Adapt to various assigned duties in evolving technology scenarios. • Respond to critical alerts during the working day and after hours as needed.

Requirements

• CompTia, Microsoft, AWS certification, or equivalent experience. • Bachelor's degree in IT, or equivalent experience in a related field. • Minimum of 5 years in IT or eDiscovery. • Storage working knowledge of server and desktop virtualization, Microsoft Hyper-V, and public cloud environments such as AWS. • Strong working knowledge of major server operating systems including Windows Server editions and Linux distributions. • Strong working knowledge of Active Directory and Group Policies. • Strong working knowledge of PowerShell scripting and/or bash scripting. • Working knowledge of networking configurations, firewall policies and rules. • ITIL v3 or ITIL v4 Foundations certification preferred. • AWS Associate certification preferred. • Proficiency with network and storage systems preferred. • Proficiency in Python, Ansible, Terraform or similar scripting and DevOps tools preferred.