ResMed
Sleep apnea • COPD • Out-of-hospital care • Home medical equipment • durable medical equipment
Associate Software Support Technician
December 2
ResMed
Sleep apnea • COPD • Out-of-hospital care • Home medical equipment • durable medical equipment
Description
• The primary role of Technical Support function is to provide technical & engineering support to customers • Respond to incoming customer tickets and calls/emails • Solution support for existing clients fulfilling ongoing support needs; gather customer’s information and determine the issue by evaluating and analyzing the symptoms • Document all technical inquiries and customer-reported problems in the ticketing system • Participate in rotating on-call schedule • Adhere to company policies and procedures regarding customer service, and problem escalation • Adherence to a pre-defined schedule (Workforce Management)
Requirements
• Minimum 2 years of experience in a customer support environment – customer support taking incoming calls resolving technical issues • Minimum 2 years of experience in a technology environment – SW/HW background • Knowledge of customer support best practices, including support case lifecycle • Proficiency with Microsoft Office applications • Preferred Bilingual (English & French)
Apply NowSimilar Jobs
November 25
Join CrowdStrike as a Technical Support Engineer handling customer issues with their technology solutions.
November 23
Join Affirm to build full-stack systems that enhance merchant support services through technical solutions.
🇨🇦 Canada – Remote
💵 $102k - $142k / year
💰 Post-IPO Equity on 2021-01
⏰ Full Time
🟢 Junior
📞 Support Engineer
🚫👨🎓 No degree required
November 10
Lead technical support for ASL HR applications in a hybrid work environment.
November 5
Provide AI software support for enterprise customers to enhance safety and prevention.
🇨🇦 Canada – Remote
💵 C$60k - C$70k / year
💰 $60M Series C on 2021-08
⏰ Full Time
🟢 Junior
🟡 Mid-level
📞 Support Engineer
🚫👨🎓 No degree required
September 27
Support clients using ProviderSoft's SaaS ERP solution for early childhood development.