ResMed
Sleep apnea • COPD • Out-of-hospital care • Home medical equipment • durable medical equipment
People Experience Specialist
October 24
ResMed
Sleep apnea • COPD • Out-of-hospital care • Home medical equipment • durable medical equipment
Description
• Participate in proactive outreach to new employees to curate a memorable new hire experience. • Facilitate new hire orientation and act as the face of the People Experience team. • Streamline operations, reduce manual tasks, and improve overall team productivity by identifying opportunities for automation and simplification and design tailored solutions. • Explore opportunities for continuous improvement and global optimization/scalability, serving as an escalation point for shared services support as needed. • Ensure all People-related queries and requests are responded to in a timely manner through tiered support, leveraging technology platforms, and focusing on high-quality documentation and data integrity in core HCM systems to enhance customer experience. • Respond to employee requests (e.g., document requests, employment form completion, onboarding/offboarding assistance), maintain and validate core HCM data, and liaise with COE functions to support benefits administration, payroll, or other HR functions as assigned. • Maintain records related to People function activities, policy changes or additions, and ER support document control for defined operations processes to ensure compliance with policy, quality, and statutory requirements. • Monitor and answer frequently asked questions in our case management system. • Help employees navigate our knowledgebase of policies, procedures, and articles. • Research and provide timely follow-up and engagement when answers are delayed, not obvious, or routine. • Intake critical employee information to help solve issues, triage, or provide warm handoffs to our people advisory team and centers of expertise. • Assist with HR administrative work such as entering employee changes in the HR System (Workday), completing paperwork that requires employee information, and sending templated employee notifications. • Run and provide people reports as requested.
Requirements
• Minimum of 1 year of related experience. • Degree in Human Resources or related field considered an asset. • Workday system experience is a must. • Strong communicator who takes ownership and initiative, is a relentless improver with customer empathy, and is results-oriented. • Strong desire to provide an exceptional, personalized customer experience. • Excellent written and verbal communication skills. • Logical thinker who can assess a situation and provide the right balance of empathy, urgency, and diagnostic of next steps. • Passion for learning and continuous improvement. • High level of personal integrity and confidentiality. • Strong comfort with Excel and large data sets (preferred). • HR Professional certification and PHR/SPHR/CPHR considered an asset (preferred). • Spanish speaking fluency considered an asset (preferred).
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