VP - Managed Cloud Operations
September 15
Description
• Lead and manage a diverse, round-the-clock team of engineers, including SAP BASIS Administrators, Hana DBAs, Linux/Windows Administrators, and Cloud Engineers. • Attend customer calls to address and resolve escalations, including P1, P2, and P3 incidents. • Perform regular performance evaluations for team members, setting clear goals and development plans. • Manage the recruitment process to attract and hire top talent for the team. • Prepare and present key performance indicators (KPIs) and Quarterly Business Reviews (QBRs) to internal stakeholders and customers. • Take an active role in customer onboarding, ensuring a seamless transition and understanding of the service offerings. • Ensure that all deliverables are met within the agreed timelines and quality standards. • Participate in the development and response to Requests for Proposals (RFPs) and Requests for Information (RFIs). • Invest in the continuous development of the team through training, mentorship, and career development opportunities. • Ensure continuous monitoring and support of cloud environments to maintain high availability and performance. • Develop and execute strategies to expand the organization's presence in the commercial sector. • Develop and implement a comprehensive framework for the Managed Cloud Delivery business.
Requirements
• Bachelor's degree in Computer Science, Information Technology, or a related field; advanced degree preferred. • Extensive experience in managing teams in a Managed Cloud Delivery environment, including 24x7 operations. • Strong understanding of SAP BASIS, HANA, Linux/Windows administration, and cloud engineering. • Proven track record of successfully handling customer escalations and delivering exceptional customer service. • Excellent leadership, communication, and interpersonal skills. • Ability to analyze data, prepare reports, and present findings to stakeholders. • Experience in the recruitment and onboarding of technical staff. • Strong organizational and project management skills. • Ability to work effectively under pressure and manage multiple priorities. • Experience with 24x7 operational support and incident management. • Demonstrated ability to grow business in the commercial space. • Experience in developing and implementing business frameworks and standard operating procedures. • AWS Cloud Certifications(Architect/Professional) • Azure/GCP Certification is a plus • DOD Clearance
Apply NowSimilar Jobs
August 31
Care Access
201 - 500
Oversee strategic growth and operations for clinical trial expansion at Care Access.
August 28
Lead customer experience strategy as Director of Strategy and Operations at CaptivateIQ.
August 24
Build and scale marketing operations and analytics for a multi-channel advertising platform.
August 15
Manage execution of VC training programs for 500 Global in assigned regions.
August 8
Manage IT infrastructure and operations to enhance service reliability and quality.