VP - Managed Cloud Operations

September 15

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SAP • Infor • Enteprise Mobility • Fiori • Big Data

501 - 1000

Description

• Lead and manage a diverse, round-the-clock team of engineers, including SAP BASIS Administrators, Hana DBAs, Linux/Windows Administrators, and Cloud Engineers. • Attend customer calls to address and resolve escalations, including P1, P2, and P3 incidents. • Perform regular performance evaluations for team members, setting clear goals and development plans. • Manage the recruitment process to attract and hire top talent for the team. • Prepare and present key performance indicators (KPIs) and Quarterly Business Reviews (QBRs) to internal stakeholders and customers. • Take an active role in customer onboarding, ensuring a seamless transition and understanding of the service offerings. • Ensure that all deliverables are met within the agreed timelines and quality standards. • Participate in the development and response to Requests for Proposals (RFPs) and Requests for Information (RFIs). • Invest in the continuous development of the team through training, mentorship, and career development opportunities. • Ensure continuous monitoring and support of cloud environments to maintain high availability and performance. • Develop and execute strategies to expand the organization's presence in the commercial sector. • Develop and implement a comprehensive framework for the Managed Cloud Delivery business.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field; advanced degree preferred. • Extensive experience in managing teams in a Managed Cloud Delivery environment, including 24x7 operations. • Strong understanding of SAP BASIS, HANA, Linux/Windows administration, and cloud engineering. • Proven track record of successfully handling customer escalations and delivering exceptional customer service. • Excellent leadership, communication, and interpersonal skills. • Ability to analyze data, prepare reports, and present findings to stakeholders. • Experience in the recruitment and onboarding of technical staff. • Strong organizational and project management skills. • Ability to work effectively under pressure and manage multiple priorities. • Experience with 24x7 operational support and incident management. • Demonstrated ability to grow business in the commercial space. • Experience in developing and implementing business frameworks and standard operating procedures. • AWS Cloud Certifications(Architect/Professional) • Azure/GCP Certification is a plus • DOD Clearance