eCommerce Account Strategist

October 19

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RetentionX

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customer intelligence • analytics • direct-to-consumer • d2c • shopify

11 - 50

Description

• Hi, we are RetentionX! RetentionX is the software of choice for more than 1,000 of the world's most popular consumer brands. • We help brands use their data to better understand their customers and make the right decisions to drive growth. • We aim to grow wisely: at the right pace and with the best people. • As an eCommerce Account Strategist, you will have primary responsibility for both brand and agency clients. • Support your brands in their daily work with our software: your success is measured by the satisfaction of our customers! • Onboarding new brands to our software and establishing long-term relationships. • Demonstrating our features, providing strategic advice on data and growth levers, or resolving a support ticket.

Requirements

• Minimum of 2 years experience in the eCommerce environment, ideally as an eCommerce Manager, Merchant Success Manager, Marketing Manager or similar. • Strong knowledge of eCommerce tools and platforms such as Shopify, Klaviyo, Meta Ads, etc. • Having successfully conceptualized and implemented marketing campaigns is definitely a benefit. • Proven track record in a fast-paced, dynamic environment. • A self-motivated, hands-on attitude with the drive to build something special. • An analytical mindset with the intellectual curiosity to seek context and insight behind numbers, coupled with strong business acumen. • Excellent written and verbal communication skills with native fluency in American English. • Strong interpersonal skills and experience building strong relationships.

Benefits

• Collaborate closely with emerging and established brands around the world, including Dermalogica, rhode and Dries Van Noten. • Work with experts in a flat hierarchy with short lines of communication. • Enjoy the convenience of working completely remotely. • Gather with your colleagues twice a year for a week-long company offsite at a great location. • Take on a variety of tasks in a young, international work environment. • Experience personal freedom and the opportunity to take responsibility, share and implement your own ideas.