Revolgy
Revolgy is a cloud services company that specializes in providing a wide range of on-demand cloud solutions. They are a leading Google Cloud Premier Partner and an APN Advanced Consulting Partner, assisting businesses at every stage of their cloud journey. Revolgy offers services such as cloud consulting, build and migration, cloud optimization, and cloud operations. They cater to various industries including e-commerce, retail, financial services, and gaming. Additionally, Revolgy emphasizes the use of advanced technologies like machine learning, AI, and data analytics to enhance their offerings. With a focus on security and efficiency, they serve over 2,500 customers across 47 countries, providing expert solutions tailored to meet diverse business needs.
GCP β’ AWS β’ G Suite β’ Kubernetes β’ DevOps
Customer Support Engineer
2 days ago
Revolgy
Revolgy is a cloud services company that specializes in providing a wide range of on-demand cloud solutions. They are a leading Google Cloud Premier Partner and an APN Advanced Consulting Partner, assisting businesses at every stage of their cloud journey. Revolgy offers services such as cloud consulting, build and migration, cloud optimization, and cloud operations. They cater to various industries including e-commerce, retail, financial services, and gaming. Additionally, Revolgy emphasizes the use of advanced technologies like machine learning, AI, and data analytics to enhance their offerings. With a focus on security and efficiency, they serve over 2,500 customers across 47 countries, providing expert solutions tailored to meet diverse business needs.
GCP β’ AWS β’ G Suite β’ Kubernetes β’ DevOps
π Description
β’ Provide technical support and troubleshooting for customers, ensuring timely resolution of issues. β’ Become a product expert in cloud cost management and Kubernetes. β’ Use this knowledge to assist customers, improve documentation, and enhance the overall product experience. β’ Assist customers in building scripts and automation tools leveraging our APIs. β’ Develop and maintain automation scripts using Python. β’ Stay up to date on industry trends and best practices, continuously evolving in a fast-paced environment. β’ Provide valuable feedback to product and engineering teams to improve functionality and user experience. β’ Maintain internal knowledge bases and training materials to support common technical inquiries. β’ Ensure CRM database accuracy by updating and maintaining records as per internal guidelines.
π― Requirements
β’ Previous experience as a Technical Support Engineer, Professional Services Engineer, or similar role in a B2B SaaS environment β’ Strong proficiency in AWS services, with hands-on experience in identity and access management (GCP and Azure experience is a plus) β’ Hands-on experience deploying and managing applications in Kubernetes, including EKS, GKE, and AKS β’ Proficiency in Python or similar scripting languages β’ Excellent communication skills, with the ability to translate technical concepts for both technical and non-technical audiences β’ A problem-solver mindset, with a passion for tackling complex technical challenges β’ Ability to work autonomously, take ownership of tasks, and deliver results β’ Strong interpersonal skills for effective communication with internal and external stakeholders β’ Ability to prioritize, organize, and execute multiple tasks simultaneously in a fast-moving environment β’ A continuous improvement mindset, with resilience and adaptability to achieve results through challenges β’ Fluent English skills (written & verbal)
ποΈ Benefits
β’ Fully remote setup & flexible remote-first culture β’ Paid training and certifications β’ Knowledge-sharing & educational programs provided by Google, AWS, and other technology partners β’ Defined career progression plan β’ 5 weeks of paid vacation & sick days β’ Budget for work equipment and energy costs β’ Mobile phone & mobile tariff contribution β’ Company notebook β’ GallupStrengths talent DNA analysis β’ Learning and development budget β’ Support for tech speakers and company-hosted meetups β’ Company events β’ Multisport card or Pluxee Flexi Card (after trial period), company SIM card with unlimited data
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