Field Service Engineer
November 13
Description
• Perform field service as advised by Customer Care in conjunction with the Service / Team Leader. • Carry out installation, maintenance and repair of the current and future Life Science / Diagnostics instrument portfolio. • Provide first line, onsite, user training on Life Science / Diagnostics Systems. • Organising routine maintenance allocated on a monthly basis. • Ensures that all documentation, Service Data Bulletins and manuals are of the correct revision to undertake service on specific instrument types. • Adopt personal working practices to meet or exceed customer expectations. • Maintain an ethos of working practices that boost personal and team KPIs. • Manage personal service spares issued and inventory records to the highest standard. • Ensure all anomalies are quickly and effectively reported and resolved. • Ensure all tools and test equipment are adequate to perform the service required, and that all test equipment issued is calibrated at the times specified. • Complete all Work Orders and associated documentation within a day of completion. • Ensure all E Learning, Expense Claims and Vehicle related forms are retuned on time. • Perform specific and agreed tasks as defined through the Goal statements, already embedded in the Company Culture.
Requirements
• Relevant education or equivalent experience in a scientific or engineering based discipline is preferred but not essential as full training will be given. • Experience in a Customer Service Environment, preferably with Life Science / Diagnostic instrument applications. • Ability to communicate in a professional manner with customers on all levels, providing service information, technical data and general help as necessary. • Strong customer service ethic • Prepared to travel (avg 2 – 3 nights away per week) • Full UK/EU driving license
Benefits
• Package inclusive of salary, commission, private healthcare, company car, life insurance and more
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