Field Service Engineer

3 days ago

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Revvity

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10,000+

Description

• Enhance the Customer Experience: Install, maintain, validate and repair Revvity instrumentation at customer sites with best-in-class service • Provide scheduled and unscheduled corrective maintenance for customers including warranty services within a prescribed time frame and established maintenance protocols • Deliver customer familiarization for instrument operation and maintenance • Communicate service offerings including training, support, software, laboratory services products and field upgrades • Partner with customers to understand their analytical workflow and applications • Support local instrument sales representatives to help secure new instrument orders • Help drive sales of new service agreements, service agreement upgrades, and instrument add-ons to existing service contracts • Display exceptional written and verbal communication skills and actively interface with peers and customers • Demonstrate knowledge of and adherence to installation, warranty, and service agreement documentation standards • Contribute to account profitability through efficient execution and service delivery • Perform timely uploads and downloads of required service data to ensure the integrity of service systems • Maintain assigned assets including company vehicle, tools, test equipment, telecommunication equipment, and service parts inventory

Requirements

• Bachelor’s degree • A minimum of 2 years of field experience with a directly related experience in medical and biological research device service and support • A valid driver’s license

Benefits

• Medical, Dental, and Vision Insurance Options • Life and Disability Insurance • Paid Time-Off • Parental Benefits • 401k with Company Match • Employee Stock Purchase Plan