Field Support Engineer

December 18, 2024

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Revvity

Revvity is a science-based solutions company that leverages innovation across life sciences and diagnostics to improve lives everywhere. The company serves a diverse customer base, including academia, pharma/biotech, clinical laboratories, and healthcare professionals. Its extensive range of products and services includes genomic analysis, clinical diagnostics, cell and gene therapy, drug discovery, precision medicine, and advanced automation solutions. Revvity is committed to empowering scientists with cutting-edge tools and comprehensive solutions to enhance research and development, diagnostics, and clinical testing. With a focus on accelerating time to market while ensuring quality, Revvity is dedicated to revolutionizing next-generation breakthroughs in healthcare and life sciences.

Description

β€’ Provide professional field service, maintenance, and technical support on all EUROIMMUN instrumentation and products. β€’ Respond to emergency calls to ensure quality service and customer satisfaction. β€’ Manage time and schedules as self-starters. β€’ Maintain positive, professional communications with customers and colleagues. β€’ Document all activities in accordance with company policies and FDA requirements. β€’ Provide training and technical support to customers on proper use and maintenance of equipment as needed.

Requirements

β€’ Associate Degree or Technical Degree in Applied Science, Biology, Chemistry, Electronics, or Biomedical Engineering or equivalent military training; or vocational education, with emphasis on instrumentation and computers. β€’ Two or more years experience as a field service representative or laboratory medical technologist/scientist. β€’ Theoretical and practical knowledge and working experience with diagnostic instrumentation products, specifically automated chemiluminescent (CLIA) and enzyme immunoassay (EIA) systems and a basic understanding of assays. β€’ Experience in biomechanics, service, repair and quality control for medical laboratory instrumentation, personal computers, and application software, and FDA regulations applicable to instrumentation service operations. β€’ Well-organized and able to function independently with minimal supervision. β€’ Comfortable in presenting training and information seminars to customers. β€’ Customer oriented and strong interpersonal skills. β€’ Exhibits high level of critical thinking abilities. β€’ Strong verbal and written communication skills. β€’ Enthusiastic demeanor and a can do attitude. β€’ Strong computer skills (Microsoft Suite and basic networking). β€’ Able to work in all areas of the laboratory.

Benefits

β€’ Medical, Dental, and Vision Insurance Options β€’ Life and Disability Insurance β€’ Paid Time-Off β€’ Parental Benefits β€’ 401k with Company Match β€’ Employee Stock Purchase Plan

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