Field Support Engineer

March 15

🏖️ New Jersey – Remote

Although this job is listed in New Jersey, this company may be open to hiring remote in other states.

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 Field Service Engineer

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Revvity

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Revvity is a science-based solutions company that leverages innovation across life sciences and diagnostics to improve lives everywhere. The company serves a diverse customer base, including academia, pharma/biotech, clinical laboratories, and healthcare professionals. Its extensive range of products and services includes genomic analysis, clinical diagnostics, cell and gene therapy, drug discovery, precision medicine, and advanced automation solutions. Revvity is committed to empowering scientists with cutting-edge tools and comprehensive solutions to enhance research and development, diagnostics, and clinical testing. With a focus on accelerating time to market while ensuring quality, Revvity is dedicated to revolutionizing next-generation breakthroughs in healthcare and life sciences.

10,000+ employees

🧬 Biotechnology

💊 Pharmaceuticals

⚕️ Healthcare Insurance

📋 Description

• Provide professional field service, maintenance, and technical support on all EUROIMMUN instrumentation and products. • Respond to emergency calls to ensure quality service and customer satisfaction. • Keep positive, professional communications with customers and colleagues. • Document all activities in accordance with the company service policies and procedures and FDA requirements. • Maintain loaner, test equipment, and spare parts inventory.

🎯 Requirements

• Bachelor's degree in a STEM field and 2+ years of field service or laboratory experience. • OR Associate degree in a STEM field and 4+ years of field service or laboratory experience. • OR High school diploma or GED and 6+ years of field service or laboratory experience. • Theoretical and practical knowledge and working experience with diagnostic instrumentation products, specifically automated chemiluminescent (CLIA) and enzyme immunoassay (EIA) systems and a basic understanding of assays. • Experience in biomechanics, service, repair and quality control for medical laboratory instrumentation, personal computers, and application software, and FDA regulations applicable to instrumentation service operations. • Well-organized and able to function independently with minimal supervision. • Comfortable in presenting training and information seminars to customers. • Customer oriented and strong interpersonal skills. • Exhibits high level of critical thinking abilities. • Strong verbal and written communication skills. • Enthusiastic demeanor and a can do attitude. • Strong computer skills (Microsoft Suite and basic networking).

🏖️ Benefits

• Medical, Dental, and Vision Insurance Options • Life and Disability Insurance • Paid Time-Off • Parental Benefits • Compassionate Care Leave • 401k with Company Match • Employee Stock Purchase Plan