Field Support Engineer

2 hours ago

🇺🇸 United States – Remote

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

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Revvity

WebsiteLinkedInAll Job Openings

10,000+ employees

🧬 Biotechnology

💊 Pharmaceuticals

⚕️ Healthcare Insurance

Description

• Provide professional field service, maintenance, and technical support on all EUROIMMUN instrumentation and products. • Respond to emergency calls to ensure quality service and customer satisfaction. • Manage time and schedules as self-starters. • Maintain positive, professional communications with customers and colleagues. • Document all activities in accordance with company policies and FDA requirements. • Provide training and technical support to customers on proper use and maintenance of equipment as needed.

Requirements

• Associate Degree or Technical Degree in Applied Science, Biology, Chemistry, Electronics, or Biomedical Engineering or equivalent military training; or vocational education, with emphasis on instrumentation and computers. • Two or more years experience as a field service representative or laboratory medical technologist/scientist. • Theoretical and practical knowledge and working experience with diagnostic instrumentation products, specifically automated chemiluminescent (CLIA) and enzyme immunoassay (EIA) systems and a basic understanding of assays. • Experience in biomechanics, service, repair and quality control for medical laboratory instrumentation, personal computers, and application software, and FDA regulations applicable to instrumentation service operations. • Well-organized and able to function independently with minimal supervision. • Comfortable in presenting training and information seminars to customers. • Customer oriented and strong interpersonal skills. • Exhibits high level of critical thinking abilities. • Strong verbal and written communication skills. • Enthusiastic demeanor and a can do attitude. • Strong computer skills (Microsoft Suite and basic networking). • Able to work in all areas of the laboratory.

Benefits

• Medical, Dental, and Vision Insurance Options • Life and Disability Insurance • Paid Time-Off • Parental Benefits • 401k with Company Match • Employee Stock Purchase Plan