Sales Engineer

August 1

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Rhombus

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Making the world safer with simple, smart, and powerful physical security solutions

51 - 200

💰 $10M Series A on 2021-10

Description

• Develop and implement the strategy for the Sales Engineering department in EMEA. • Collaborate with the sales team to identify customer needs, provide technical expertise during sales process, and deliver compelling presentations and product demonstrations. • Conduct product demos and proof of concepts (POCs), manage relationships with multiple stakeholders, and sell to enterprise executives. • Work with channel partners to enhance their technical capabilities and drive joint sales efforts. Develop strong relationships with key partners and stakeholders. • Engage with customers to understand their technical requirements, provide solutions, and ensure successful product implementation. • Become the trusted technical advisor for key decision-makers, including CTOs, CISOs, and as the primary technical point of contact for international customers. • Conduct technical assessments, create proposals, and develop customized solutions that address customer needs and align with Rhombus’ offerings. • Oversee the implementation of solutions and provide ongoing technical support to ensure customer satisfaction and retention. • Work closely with product development, marketing, and customer support teams to ensure a seamless customer experience and continuous improvement of Rhombus products and services. • Work with clients and Rhombus Engineering to resolve product issues and provide regular issue and trend reporting.

Requirements

• Bachelor’s degree in Engineering, Computer Science, Networking & IT Security, or a related field. • 3-5 years of experience in a sales engineering role supporting SaaS products. Proven experience in channel/technology sales, technical support, or relevant work experience. • Strong understanding of IT infrastructure, software solutions, and technical support processes. • Experience with customer service platforms, ticketing systems, and network switches/routers is preferred. • Excellent verbal and written communication skills. Ability to clearly articulate complex technical concepts with customers and partners at all levels. • Entrepreneurial and positive attitude with a strong desire to learn, and ability to thrive in a fast-paced, innovative environment. • Proven leadership skills with strong strategic thinking and problem-solving abilities. • Experience working with APIs, Python, Javascript, etc., and other coding languages is a plus.