Support Engineer - Oracle EBS Financials

September 28

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Rimini Street

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PeopleSoft • Oracle Database • Oracle E-Business Suite • SAP • JD Edwards

1001 - 5000

Description

• Provide exceptional remote-based support for Oracle eBusiness Suite Financials modules • Evaluate complex customer issues using methodical troubleshooting based on expert knowledge of Oracle applications functionality • Provide hands-on assistance to end users via remote client connectivity or collaborative web meeting. • Work closely with end users daily to understand their needs, support business change and deliver a consistently high-quality customer experience. • Replicate reported issues as needed for troubleshooting. • Provide new or modified application configuration to resolve incidents. • Advise end users and junior coworkers on application functionality and capabilities. • Recommend changes to training based on incident volumes and trends. • Create scripts to identify, analyze and correct data issues. • Design and document new or modified existing reports (BI Publisher, Discoverer, etc.), workflow, interfaces, etc. • Thoroughly document change requests, test results, and approvals. • Develop test scripts for new/changed application capabilities. • Be a pro-active contributor to a support organization which is running 24x7x365. • Collaborate with team members in a virtual team environment to extend field experience to different client situations. • Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience.

Requirements

• 5+ years of Oracle eBusiness Suite experience • 3+ years direct support of application end-users in a corporate environment • Functional expertise with solid understanding of underlying data flow, tables, and functionality in Oracle EBS Financials suite of modules (GL, FA, MOAC, SLA, etc.), knowledge in PA, iExpenses, AME, AP, CE, AR, is a plus. • Expertise with Oracle EBS 11i & R12, including full life-cycle implementation experience, configuration, and administration of the application. • Knowledge of Oracle maintenance/patching mechanics and EBS architecture • Demonstrable history solving complex problems across multiple modules. • Configure Oracle applications based on BR.100 documents. • Produce functional specification (MD050) and test scripts documents for custom objects. • Test RICE objects referring test documents (TE.040) • Train client business users on Oracle Applications. • Work closely with client Oracle SMEs and Management. • Experience with helpdesk tools like ServiceNow / Jira / Salesforce.