Technical Support Consultant, German

September 19

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Customer Service Outsourcing • Inbound Services • Online chat outsourcing • Back Office Support • 24/7 Support Outsourcing Services

1001 - 5000

💰 Venture Round on 2017-10

Description

• Providing exceptional technical support via calls, emails, and chats • Gathering required technical information to ensure resolution of complex cases • Working with cross-functional teams • Ensure customers' satisfaction • Securely work with customers’ sensitive information

Requirements

• Excellent German and English (at least C1, written and verbal) • Basic technical knowledge of Intercom • Experience in technical support • Ability to work collaboratively in a team • Independent and proactive approach to work • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Benefits

• Fixed schedule: Monday to Friday, 4 AM–12 PM, Brazil time • Opportunity to work fully remotely • Inclusive international environment • Compensation in USD • Good bonuses for referring friends • Paid intensive training and probation • Work-life balance • Responsive management interested in your growth and long-lasting cooperation • Greenhouse conditions for self-development