Support Engineer, SAP HCM

October 15

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Rimini Street

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PeopleSoft • Oracle Database • Oracle E-Business Suite • SAP • JD Edwards

1001 - 5000

Description

• Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology • Provide remote-based functional support & training for multiple SAP HCM and Payroll modules • Work closely with customers on a daily basis to understand their needs • Support client customizations, sharing implementation and best practices advice • Develop application break fixes for critical product defects • Create scripts to identify, analyze and correct data issues • Manage one or more key assigned accounts as a technical/functional advisor • Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity • Be a pro-active contributor to a support organization which is running 24x7x365 • Collaborate with team members in a virtual team environment to extend field experience • Contribute to the development and management of knowledge-sharing methodologies

Requirements

• 5+ years of relevant SAP experience particularly with all aspects of SAP HCM/Payroll • At least 5 years of hands-on implementation experience with Mexico's localization tax and regulatory requirements • 10+ years direct support of application end-users in a corporate environment • Good working knowledge and understanding of supporting business processes • Analytical, logical problem resolution skills • SAP certification(s) preferred • Knowledge of localizations: architecture, implementation, and key functionality • Expertise with SAP ECC, including configuration and administration of the application • Knowledge of maintenance/patching mechanics and SAP architecture • Demonstrable history solving complex problems across multiple modules