Support Engineer - SAP PM/SM

September 24

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Rimini Street

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PeopleSoft • Oracle Database • Oracle E-Business Suite • SAP • JD Edwards

1001 - 5000

Description

• Provide exceptional remote-based support for mission-critical SAP applications • Level 3 Support across - Incident Management, Problem Management, Service Requests, Enhancements, and small projects working on tickets • Analyzing bugs, defects in the production environment within SLA timelines • Replicating issues by coordinating with technical developers and other modules consultant based on issue nature • Coordinate with business users for testing bug fixing, testing the message and flows • Workaround for high priority tickets • Root cause analysis and documentations based on requirement to ensure continuous improvement • How to documentations on existing configurations • Master data changes / config changes • Estimate Enhancements the integration projects through various phases from gathering business requirements/Developing/Testing and deployment • Gathering and analyzing business/functional requirements and translating them into design specifications • Working experience on complex customization of programs, t-codes & reports • Writing unit test scripts and conducting unit and integration tests for the customizations • Support UAT tests and participate in Cut-Over activities alongside post production changes and hyper care • Support the assessment of change requests (corrections, enhancements), proposing and developing solutions • Taking business transition from incumbent vendors / client IT during new client engagement onboarding phase • Attending knowledge sharing sessions & Documentations • Participating in Job shadow, Reverse Job Shadow phases • Monitoring Alerts if any on client environment via Rimini Street based tools and or client based tools and addressing them on time • Ensure compliance with the client's IT processes & internal time tracking • Working on client support timelines based on geography • Performance tuning of existing process to contribute on Continuous Improvement

Requirements

• 3 to 5 years • Domain experience is good to have • Must have Skills: SAP PM, SM, CS (Plant Maintenance, Service Management, Customer Service) Module in SAP with the following additional functional capabilities, Master Data Management / Configuration for Work Orders and Notifications and Serve type notifications. • Configuration of Order/Notification Types, Code Groups, Tasks, and capacity scheduling. • Time confirmation execution and monitoring, MTO/MTS Repetitive manufacturing PP-PI & PP-DS Variant Configuration & Batch Management setup including manual execution. • Integration with MM, SD, FICO, QM, ISU • Understanding and ability to execute reports and analyze data for SM/PM/PP including reporting with SE16/SE16N. • Good to have Skills: Technical understanding at ABAP level (Ability to debug standard transactions) • eCATT (Or any other test scripting tool) • LSMW (Or any other data loading tool) • FIORI Integration Certified consultant Skills • Superb trouble-shooting skills and tenacity in problem solving • Passionate focus on customer support and the ability to build long term, successful working relationships with Clients • Strong knowledge of key application functionality, tables and relationships • Excellent interpersonal, presentation and communication skills – verbal & written • Attention to detail and the ability to learn quickly • Extreme focus on Client satisfaction • Demonstrated ability to work independently and as part of a team • Ability to work calmly and professionally in high pressure situations • Ability to work from office & ability to work remotely from a home based office in a virtual environment • Preferred Qualifications ITIL v3 or ITIL v4 knowledge of working in Support Environment • Working experience in Global Teams from different geographies & Supporting client time zone • Working on-call & in shifts depending on nature of engagement • Ticketing tool - Service Now or related tools experience • Understanding of Traditional Project Management & Agile Project Management