RingCentral
Cloud-based business phone systems • virtual PBX • unified communication • smartphone apps • Internet fax
5001 - 10000
Contact Center Sales Engineer
October 22
RingCentral
Cloud-based business phone systems • virtual PBX • unified communication • smartphone apps • Internet fax
5001 - 10000
Description
•The RingCentral CX Sales Engineer is a technical pre-sales specialist •Responsible for working alongside our High Touch Account Executives, Wholesale Channel Partners and end customers •Expected to have in-depth knowledge on RingCentral ContactCentre & AI Portfolio •Primary objectives include working with end customers and partners to understand and translate their business requirements into solutions •Coordinate and lead discovery sessions to understand the Customer’s business requirements and objectives
Requirements
•Engaging in business led conversations, with customers and partners •Develop and cultivate relationships with partners, customers, sales and support teams •Help create repeatable Sales Support collateral and content •Provide industry, technical, and product insight to partners and customers •Perform innovative and business led presentations for partners and customers •Develop and maintain expert understanding of all RingCentral applications and products •Represent RingCentral at conferences, industry, partner and sales events when requested •Actively participate as a subject matter expert for certain products and technologies •Provide direct support for the technical fulfillment of RFI’s, RFQ’s and RFP’s •Manage all customer feature requests
Benefits
•Healthcare, group life insurance, and group salary •Pension and pension match •Paid time off and paid sick leave •Paid holidays •Maternity, Paternity, and Paternal leave •Wellness programs including 1:1 coaching and meditation guidance •Employee Assistance Program (EAP) with counseling sessions available 24/7
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