Senior CRM Manager

March 25

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Ritual

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Ritual is a personal health brand that is building the future of daily essentials. Our mission is simple: we help turn healthy habits into a Ritual. We started by creating the first visible supply chain of its kind and reinventing the daily multivitamin from the ground up. Now, together with some of the world’s leading scientists, researchers and advisors, we’re developing a new standard of high-quality, traceable daily products across new categories. Hundreds of thousands of customers across generations trust us, and we are growing quickly.

Vitamins • Supplements • Health • E-commerce • Direct to Consumer

51 - 200 employees

📋 Description

• We are looking for a strategic and technically skilled Senior CRM Manager to lead the day-to-day management of email and SMS operations, execution, and technical workflows - particularly focused on engaging prospective customers. • This role will be the primary owner of direct communications with prospects and will require a strong technical understanding of our martech stack and integrations. • As a data-driven marketer, you will collaborate cross-functionally to define data collection requirements, segment first-party audiences, and develop personalized journeys and triggered touch points. • Your expertise in CRM and marketing automation will be key in optimizing customer engagement and conversion.

🎯 Requirements

• You have 4+ years of experience in email marketing and CRM systems (experience with Iterable is a plus). • Experience with Iterable and SendGrid (preferred but not required). • Familiarity with CAN-SPAM, CASL, GDPR, and inbox deliverability best practices. • Basic HTML skills for email template modifications. • Intermediate knowledge of business intelligence & analytics tools (Omni is a plus). • Experience working with Segment or other Customer Data Platforms (CDPs) is a plus. • Background in DTC, e-commerce, or subscription-based businesses is highly preferred.

🏖️ Benefits

• Pay Range: $91,000 - $150,000 • Your base salary is one part of your total compensation package. The salary range represents the entire compensation range for this position. Exact compensation will depend on a number of factors, which may include the successful candidate's skills, level, years of experience, technical expertise, and other qualifications. Not all candidates will be eligible for the upper end of the salary range. This role is also eligible for equity + generous benefits + 401k + unlimited PTO etc - see our list of perks/ benefits below. • 401k Match - Up to 4% • Medical/Dental/Vision/Life Insurance • Healthcare & Dependent Care FSA • Equity participation in the form of stock options • 12 weeks of Parental Leave after 180 days of employment, or 20 weeks of Parental Leave after 1 year of service, and up to 4 weeks of Flex Time for birthing parents upon return from Leave • Talkspace access for mental health support • Pet Insurance discount • Non-accrual and flexible PTO (10 days minimum) • 18 paid company holidays + additional days for extended weekends. • 10 Wellness Days (Final Friday of each month) • 2 Days to volunteer (Days of Action) • Focus Fridays (used for self-development, heads-down work, community group meetings and 1:1TBs) • Free Ritual subscription during your time with us • Maven Clinic Family Planning platform • Annual Wellness stipend • Monthly Childcare Allowance • Technology Allowance • New hire Work from Home stipend • Bi-Annual Performance Reviews • Bi-Annual in-person company events • Monthly wellness activities