Technical Support Agent

September 17

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Riverside Insights

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Assessment • Education • K-12 • Clinical and Special Needs • Psychology

201 - 500

Description

• Provide best-in-class support that Riverside Insights customers depend on. • Troubleshoot and resolve customer questions and concerns, ensuring high customer satisfaction. • Foster collaboration with internal support teams across various functions. • Demonstrate platform knowledge to enhance customer understanding and utilization of products. • Educate customers by sharing new features, updates, tips, and best practices. • Enhance knowledge through training to stay updated on product changes and support best practices.

Requirements

• Education: Associates degree or higher preferred • Experience in customer support and technical support • Strong Microsoft Suite product knowledge (excel, word, outlook) • Ownership mindset and desire to help customers • Excellent oral & written communication skills • Active listening skills • Organizational and prioritization skills to monitor tickets statuses and respond as needed • Ability to gather, comprehend, and synthesize complex information • Analyzing and evaluating information critically to provide accurate and relevant responses to customer inquiries • Ability to express ideas clearly, effectively, and with a positive attitude • Demonstrating a high level of competency in team collaboration and communication skills

Benefits

• Medical, Dental, and Vision plans • Company paid basic life and AD&D insurance • Company paid short-term and long-term disability • Supplemental life insurance options • Company paid Employee Assistance Program (EAP) • Retirement plan with discretionary company matching • Flexible Spending Account (FSA) and Health Savings Account (HSA) options • Premium subscription to Calm for employee and dependents • Company paid time off (PTO) • 13 named holidays, 2 floating holidays, and 4 early-release half days • Flexible work arrangements • Work-from-home expense reimbursement • Tuition Reimbursement Program • Company orientation and 30/60/90 Day Onboarding