Roadie
Roadie is a crowdsourced delivery platform that provides local same-day delivery across the United States. As a UPS company since 2021, it offers reliable delivery solutions with a network of 200,000 drivers, enabling efficient last-mile shipping for various industries like retail, e-commerce, and healthcare. Roadie's services include handling deliveries for bulky items, returns processing, and providing delivery solutions for a wide range of industries including airline luggage, grocery, and construction supplies. Their platform supports streamlined delivery operations with real-time tracking, 24/7/365 availability, and seamless API integration, making Roadie an ideal solution for businesses looking to improve their logistics and delivery capabilities.
short and long distance delivery • hassle free shipping • extra income for Roadies • same-day delivery • delivery
Customer Support Specialist
April 2
🇺🇸 United States – Remote
⏰ Full Time
🟢 Junior
💝 Customer Support
🚫👨🎓 No degree required
🦅 H1B Visa Sponsor
Roadie
Roadie is a crowdsourced delivery platform that provides local same-day delivery across the United States. As a UPS company since 2021, it offers reliable delivery solutions with a network of 200,000 drivers, enabling efficient last-mile shipping for various industries like retail, e-commerce, and healthcare. Roadie's services include handling deliveries for bulky items, returns processing, and providing delivery solutions for a wide range of industries including airline luggage, grocery, and construction supplies. Their platform supports streamlined delivery operations with real-time tracking, 24/7/365 availability, and seamless API integration, making Roadie an ideal solution for businesses looking to improve their logistics and delivery capabilities.
short and long distance delivery • hassle free shipping • extra income for Roadies • same-day delivery • delivery
📋 Description
• Roadie, a UPS Company, is a logistics management and crowdsourced delivery platform. • The Support team operates as the first point of contact for the Roadie community. • Looking for a Customer Support Specialist with excellent communication and problem-solving skills. • Customer Support Specialists work full time on a 4-day workweek schedule that may include nontraditional hours.
🎯 Requirements
• 1+ year customer service experience, optimally with a technology or logistics company • Strong written and verbal communication skills, with the ability to interact and connect with many types of personalities • Able to quickly and efficiently problem solve and troubleshoot • Comfortable with a fast-paced environment and changing requirements • Ability to receive and implement feedback to continuously improve quality of support provided to customers • Proactive and able to comfortably navigate through uncertainty and ambiguity • Must have the ability to work a schedule comprised of non-standard hours, including evenings and weekends • Experience with Salesforce, a plus!
🏖️ Benefits
• Competitive compensation packages • 100% covered health insurance premiums for yourself • 401k with company match • Tuition and student loan repayment assistance (that’s right - Roadie will contribute directly to your existing student loans!) • Generous PTO • Monthly 3-day weekends • Monthly WFH stipend • The technology you need to get the job done
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