Customer Support Specialist

Yesterday

Apply Now

Receive Emails with Similar Jobs

Roadie

WebsiteLinkedInAll Job Openings

short and long distance delivery • hassle free shipping • extra income for Roadies • same-day delivery • delivery

51 - 200 employees

Founded 2014

🚗 Transport

🛍️ eCommerce

Description

• Roadie, a UPS Company, is a logistics management and crowdsourced delivery platform. • Our Support team operates as the first point of contact for the Roadie community. • In this role you’ll act as an expert user of our mobile and web-based tools, ensuring the success of our logistics services and a great experience for our users. • Customer Support Specialists work full time on a 4-day workweek schedule that may include nontraditional hours such as evenings, weekends and holidays. • Provide phone, email, and text-based support to Roadie customers, partners, users, and other community members. • Address all customer concerns politely, using active listening skills to understand and confirm the information. • Balance efficiency and speed in addressing questions or issues with ensuring a high-quality customer experience. • Proactively monitor in-progress deliveries and take corrective action when necessary. • Manage non-standard delivery situations with professionalism, empathy, and urgency. • Effectively use Salesforce and other internal tools to accurately log interactions and solve issues. • Collaborate with team members from various Roadie departments to ensure a seamless delivery experience.

Requirements

• 1+ year customer service experience, optimally with a technology or logistics company • Strong written and verbal communication skills, with the ability to interact and connect with many types of personalities • Able to quickly and efficiently problem solve and troubleshoot • Comfortable with a fast-paced environment and changing requirements • Ability to receive and implement feedback to continuously improve quality of support provided to customers • Proactive and able to comfortably navigate through uncertainty and ambiguity • Must have the ability to work a schedule comprised of non-standard hours, including evenings and weekends • Experience with Salesforce, a plus!

Benefits

• Competitive compensation packages • 100% covered health insurance premiums for yourself • 401k with company match • Tuition and student loan repayment assistance (that’s right - Roadie will contribute directly to your existing student loans!) • Generous PTO • Monthly 3-day weekends • Monthly WFH stipend • The technology you need to get the job done