Solutions Architect

April 25, 2023

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Robust Intelligence

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Eliminate machine learning failures with an end-to-end ML Integrity solution

11 - 50

💰 $30M Series B on 2021-12

Description

• Serve as the technical deployment lead for RIME production customers; support deployment for Japanese customers on-site when necessary; remotely for other regions’ customers. • Create RI deployment plans based on customer architecture and communicate them to customers; produce written designs and documentation regarding proposed or actual cloud deployments. • Work with our engineering and product teams to translate customer feedback into meaningful product, deployment, and infrastructure insights. • Dry Run and Testing: Prepare for the customer deployment, make sure all is ready for the deployment day; Do minor tweaks to the product to address customer infra uniqueness and unforeseen issues • Contribute to the effective and efficient handling of all levels of technical support cases, from basic user questions to issues requiring more in-depth technical and problem-solving skills. • Independently diagnose and resolve problems within our sphere of the customer environment; follow standard procedures for proper escalation of unresolved issues to the appropriate internal team; research, troubleshoot and resolve escalated customer issues. • Provide advice and information to customers and partners regarding general cloud infrastructure as service offerings and best practices. • Contribute technical content to RI's leading Deployment Guides, Knowledge Base, FAQ etc.

Requirements

• Previous experience as a solutions architect or solutions engineer, working with cloud providers such as AWS, GCP and Azure; knowledge and hands-on experience on cloud deployments. • Experience developing, deploying, and managing containers and orchestration systems such as Docker and Kubernetes • Excellent communication & documentation Skills in native-level Japanese and professional-level English • Willingness to work with customers and team members where timezones are different • Experience with infrastructure and configuration automation tools (Terraform, Helm) • Strong troubleshooting skills (Networking, Storage, Logs); should be comfortable filing bugs and working with engineering to articulate problem scenarios for reproducing issues • Willingness to learn and adapt to the entire technology stack Preferred: • Experience with modern software components such as DNS, VPC, Load Balancers, Identity Providers, NoSQL DB (e.g. MongoDB) • Previous exposure to MLOps • Programming experience in Go, Python

Benefits

• Competitive salary, and company ownership through equity • Market-leading health, dental, and vision insurance for employees and dependents • Flexible Time Off Policy and Paid Parental/Family Leave • Education reimbursement program for Individual Learning • 401(k) Retirement plan • Commuter benefits • Immigration sponsorship - H1B and Green Card • Company lunches, dinners, and kitchens stocked with snacks and drinks • On-site gym and wellness program