Manager - Customer Solutions Engineering

November 1

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Rocket Software

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Storage • Networks and Compliance • Application Modernization • Archive & Backup Management • Supply Chain Integration (EDI & Managed File Transfer)

1001 - 5000

Description

• The Manager, Customer Solutions Engineering brings creativity, curiosity, and passion to the role. • They are responsible for ensuring that the goals and objectives of their product team in Customer Solutions Engineering are being met. • Manage resource allocations and workloads based on incoming customer requests and projects • Develop and grow team members careers by setting objectives for each employee and coaching them to ensure their goals are met. • Provide exceptional value-driven services to customers • Partner with Project Management to communicate progress, risks and roadblocks considering customer objectives, timeframe and budget.

Requirements

• 4-8 years' experience, including success leading and coaching teams • 8 + years in related Information Technology position • Bonus: Experience with insurance claims processing • Excellent interpersonal skills • Critical thinking, analytical and problem solving • Excellent written and verbal communication • Previous customer facing experience is a plus • Committed to Rocket's core values of empathy, humanity, trust and love

Benefits

• Extensive paid time off programs (paid holidays, sick, and unlimited vacation time) • Healthcare coverage options to fit you (and your family’s) needs • Retirement savings, with matching contributions by Rocket Software • Life and disability coverage • Leadership and skills training opportunities • Two paid work days for off-site training