Customer Service Representative - Part Time, Weekends

November 1

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Rockpoint Legal

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Pre-Settlement Funding • Post-Settlement Funding • Legal Funding • Plaintiff Case Advance • Medical Lien Funding

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Description

• Job Title: Customer Service Representative (Friday, Saturday, Sunday, Holiday Closures, Coverage for PTO) • Classification: Contractor • Location: Remote • Department: Customer Care • Supervisor: Manager of Customer Care & Quality Assurance • The Company: • Rockpoint Legal Funding is one of the largest and most reputable non-recourse legal funding companies on the West Coast. • Rockpoint prides itself on uncompromising ethical principles and excellent customer service. Founded in 2015, Rockpoint has realized consistent quarter-over-quarter growth and is well on pace for continued success. • Position Description: • We are looking for a smart, outgoing, empathetic and patient individual to be our next Customer Service Representative, working directly with plaintiffs involved in lawsuits. • This role presents a unique opportunity to assist individuals who have suffered injuries in different types of accidents. The ideal candidate will be an experienced Customer Service Professional who converses and reads/writes fluently in both English and Spanish and is proficient with moderate to heavy call volume, while maintaining delivery of the highest quality of customer support.

Requirements

• Responsibilities: • Obtain case information and submit requests to our internal system. • Accept calls from plaintiffs via call queue and provide status updates. • Notify plaintiffs of status updates via outbound phone calls. • Create template-based funding contracts according to provided specifications and monitor signature status once electronically sent. • Answer incoming calls to the operator phone queue. • Counsel plaintiffs on contract details, providing funds delivery options and managing expectations for the timeline and associated delivery costs. • Hours of Operations: Friday, Saturday and Sunday, 9:00 AM to 5:00 PM Pacific Standard Time a total of 24 hours. • Working on US Holiday closures is required. • Extra hours available for covering for team members on PTO. • Qualifications: • Must have Customer Service experience, preferably in the Personal Injury Legal or finance space. • Must be detail-oriented, very organized, and possess a strong multitasking ability. • Must be an energetic and reliable individual who can thrive in a fast-paced, performance-driven organization. • Should have high emotional intelligence, empathy, charisma, interpersonal skills, and the ability to read between the lines and ask the right questions. • The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he/she can perform the job’s essential functions, with or without reasonable accommodation. • Excellent communication skills (verbal, listening, writing). High level of comfort and confidence on the phone and the ability to communicate effectively telephonically. • You must speak fluent English and Spanish. • You must have a high-speed internet connection at home (80 Mbps). • Up-to-date laptop with at least 8GB RAM. • You must have a working computer system. Two computer monitors are a plus!

Benefits

• Rockpoint’s Core Values: • Be Efficient • Be Collaborative & Communicate Constantly • Be Accountable • Be Ethical, Always • Care • Have Fun! • Continued Opportunities: • Opportunities for career growth are bountiful. We encourage associates to learn and grow. • Compensation: • $7.00 - $8.25 USD / Hour DOE • HOW TO APPLY: • Please submit a current resume and optional cover letter. Please be prepared to submit references during the interview process, and upon offer of employment; candidates will be required to complete a background check by a third-party agency.