Rossum
Rossum is a company specializing in AI-first, cloud-native document processing and automation. It provides an end-to-end solution for automating transactional document workflows, including receiving documents, validating data, and triggering automated actions. The platform leverages machine learning and proprietary language models to achieve high accuracy and efficiency in processing both structured and unstructured documents. Rossum is used across various industries such as finance, logistics, and manufacturing, offering integrations with ERP systems like SAP and Oracle NetSuite. With a focus on reducing manual workload and increasing automation rates, the company is recognized as a leader in the field of intelligent document processing.
Artificial Intelligence • Machine Learning • data capture • rpa • process automation
Customer Support Specialist
April 3
Rossum
Rossum is a company specializing in AI-first, cloud-native document processing and automation. It provides an end-to-end solution for automating transactional document workflows, including receiving documents, validating data, and triggering automated actions. The platform leverages machine learning and proprietary language models to achieve high accuracy and efficiency in processing both structured and unstructured documents. Rossum is used across various industries such as finance, logistics, and manufacturing, offering integrations with ERP systems like SAP and Oracle NetSuite. With a focus on reducing manual workload and increasing automation rates, the company is recognized as a leader in the field of intelligent document processing.
Artificial Intelligence • Machine Learning • data capture • rpa • process automation
📋 Description
• As a Customer Support Specialist in Rossum, you will play a crucial role in ensuring the satisfaction and success of our clients. • You will be the primary point of contact for addressing customer inquiries, providing technical assistance, and delivering exceptional support experiences. • This role involves working collaboratively with cross-functional teams, managing documentation, and maintaining effective communication with clients. • Respond promptly and professionally to customer inquiries, concerns, and technical issues. • Troubleshoot and provide solutions for software-related problems, guiding customers through step-by-step processes. • Prepare and maintain comprehensive documentation for support processes, troubleshooting guides, user manuals and frequently asked questions. • Work closely with other support team members and collaborate with various departments to resolve customer issues effectively. • Communicate customer feedback and insights to the product and development teams for continuous improvement.
🎯 Requirements
• Minimum of 1 year of experience in customer support, specifically within the SaaS industry. • Customer-oriented: Passionate about working with people and helping them on a daily basis. • Demonstrate excellent English language skills (written and verbal). • Proficiency in other European languages is a plus. • Strong understanding of SaaS products and services. • Excellent interpersonal and communication skills. • Detail-oriented with a focus on providing high-quality customer service. • Clear and structured communication: Ability to explain complex matters in a clear and organized manner. • Perceptiveness and fact-finding: Nothing sneaks past you unnoticed; strong abilities in observation and gathering information. • Problem-solving mindset: Enjoy solving technical puzzles, addressing issues and providing alternative solutions when needed.
🏖️ Benefits
• Working with self-driven people who love what they do and continuously try to learn how to do it better • Gaining first-hand insight into how companies of different sizes, industries and regions go through complete transformation of their back-office • We designed the Employee Stock Option Plan. • Enjoyable working environment in a very diverse team (35+ nationalities). • High-end laptop & other necessary tech. • Flexibility, extra days off, parental leave and sick days.
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