RP Professional Services
RP Professional Services is a company that adheres to inclusive hiring practices and creates employment opportunities without discrimination. The company ensures equality in offering benefits and respects diversity in the workplace. Their operations focus on non-discriminatory employment in compliance with legal standards.
Application Development • Software Engineering • Computer Programming • Information Security • Information Assurance
Customer Service Manager
March 26
RP Professional Services
RP Professional Services is a company that adheres to inclusive hiring practices and creates employment opportunities without discrimination. The company ensures equality in offering benefits and respects diversity in the workplace. Their operations focus on non-discriminatory employment in compliance with legal standards.
Application Development • Software Engineering • Computer Programming • Information Security • Information Assurance
📋 Description
• RP Professional Services is a rapidly growing Technology consulting firm headquartered in Virginia. • We’re an 8a and Service-Disabled Veteran-Owned Small Business (SDVOSB) serving both federal and commercial customers. • At RP, we help our clients achieve their mission by developing value driven, customized solutions that are executed by the best people. • Our dedication to our employees and clients is driven by our promise to deliver Excellence, Value, and Flexibility. • RP is seeking a Customer Service Manager to support the Department of Veterans Affairs (VA). • This role is ideal for a proactive leader who can oversee customer service operations, manage support staff, and ensure a positive experience for VA end-users. • The Customer Service Manager will play a key role in improving processes, resolving escalations, and maintaining service excellence.
🎯 Requirements
• Bachelor’s degree in Business Administration, IT Management, or a related field. Equivalent experience may be considered. • Minimum of 5 years of experience in a customer service management role or similar leadership position. • Proven experience managing customer service teams in IT support or technical environments. • Strong leadership, communication, and problem-solving skills. • Must be eligible for a Public Trust Clearance • Experience supporting government or healthcare IT environments. • Experience supporting the Department of Veterans Affairs. • Familiarity with ITIL frameworks and customer service best practices. • Experience using ticketing systems such as ServiceNow, Jira, or similar platforms. • Certifications such as ITIL Foundation, HDI Support Center Manager, or equivalent.
🏖️ Benefits
• Health Benefits: Medical, Vision, Dental • Up to 4% retirement match with 100% vesting • Company paid STD and LTD • Company paid basic life insurance • Competitive PTO package
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