Program Manager.

August 23

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RP Professional Services

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People, not just Resources

Application Development • Software Engineering • Computer Programming • Information Security • Information Assurance

51 - 200

Description

• Oversee and manage the delivery of IT support services to a diverse and extensive user base • Develop and execute strategies to enhance end-user support programs • Ensure high levels of customer satisfaction and optimize support operations • Provide oversight, innovation, programmatic excellence, and forward-thinking solutions

Requirements

• Master’s in information technology, Business Administration, or a related field • Minimum of 7 years of experience in IT support, customer service, or a related field • At least 5 years in a management or leadership role overseeing large support teams • Strong leadership and team management abilities • Excellent problem-solving and analytical skills • Proficiency in support tools and technologies (e.g., ticketing systems, remote support tools) • Exceptional communication and interpersonal skills • Ability to manage multiple priorities and work under pressure • Strong organizational and project management skills

Benefits

• Medical, Vision, Dental • 4% retirement match with 100% vesting • Company paid STD and LTD • Company paid basic life insurance • Competitive PTO package