Operations Support Analyst

5 days ago

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

💵 $65.5k - $75k / year

⏰ Full Time

🟢 Junior

📞 Support Engineer

🦅 H1B Visa Sponsor

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RSI

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RSI is a technology company that creates people-first tax and revenue solutions for government agencies. With nearly three decades of experience, RSI specializes in modernizing legacy revenue systems and improving tax compliance, revenue collection, and citizen engagement for local, state, and federal government agencies. Their Government Premier platform provides flexible and transparent solutions tailored to the tax and revenue needs of public sector clients. RSI is dedicated to empowering government agencies across North America to efficiently adapt to changing tax legislation and leverage data transparency. They offer a service-oriented integration approach, ensuring seamless collaboration with existing systems.

Integrated Tax Systems • Tax Discovery & Enforcement Solutions • Audit Case/Correspondence • Revenue Program Management • Decision Analytics

501 - 1000 employees

Founded 1994

🏛️ Government

🤝 B2B

💰 Private Equity Round on 2020-07

📋 Description

• The Operations Support role will assist with the preparation and maintenance of production support plans, coordinating and scheduling production processes, providing knowledge transfer to the client, documenting defects, QA resolutions, and collaborating with the clients on triaging issues. • In addition, in between project activities, you may be asked to help work on ongoing improvement of systems, standards, and methodologies and assisting the development team on testing needs. • Job Responsibilities/Duties: • Run solutions & jobs (including scheduling new jobs) in production and non-production as required • Support clients with defect triaging and resolution, including any performance related issues • Utilize TFS/Azure/Jira to monitor status of tickets and provide updates to project management • Provide continuous improvement to operational processes, systems and procedures • Familiarity with supporting applications and any operational processes at the client sites • Provide level 2 support in terms supporting the client escalated issues • Perform routine system health checks and validations • Perform troubleshooting on issues to determine if it needs escalation to development teams • Responds to alerts and follows standard procedures and documentation for issue resolution • Due to client support required, candidates will be required to support Eastern Time Zone hours.

🎯 Requirements

• 0 - 2 years of equivalent experience • Bachelor's degree in computer science or a related discipline, or equivalent work experience required • Relevant work experience in a software development, information technology, or system implementation environment? • Strong customer-focused attitude and desire to interface directly with end-user clients • Operations knowledge and experience with executing tasks in a high-quality manner. • Preferred Qualifications • Experience in setting up job schedules, migration schedules, cutover plans • Experience in T-SQL (DB Query writing)