Technical Support Engineer

April 16

🍂 Massachusetts – Remote

Although this job is listed in Massachusetts, this company may be open to hiring remote in other states.

💵 $89.7k - $132k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🦅 H1B Visa Sponsor

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Salesforce

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Salesforce is the world’s most trusted customer relationship management (CRM) platform, designed to help businesses grow faster and work smarter. It integrates autonomous AI agents, unified data, and CRM applications to assist marketing, sales, service, and IT teams in creating better customer relationships across various industries. With powerful tools for sales, service, commerce, and marketing, Salesforce provides a connected platform that helps organizations personalize customer engagement at scale.

Enterprise Cloud Computing and Customer Relationship Management

10,000+ employees

🤝 B2B

🤖 Artificial Intelligence

📋 Description

• Responsible for complete end-to-end customer experience, while raising issues to Product Engineering, when required. • Oversee and run the resolution of critical technical issues, ensuring prompt and complete problem solving to technical challenges and business issues. • Demonstrate the ability to research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary, as well as prioritizing and managing time effectively in a fast-paced environment. • Exceed customers' expectations and experience in a way that results in high customer satisfaction. • Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers. • Provide feature explanation and Commerce Cloud standard methodologies. • Provide peer mentorship to team members through a Swarming framework. • Create knowledge base materials dedicated towards operational efficiency, while also empowering and enabling the greater support community.

🎯 Requirements

• Bachelor’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field) or a related quantitative discipline. • Two (2) years of experience in the job offered or in any occupation in related field. • Database concepts. • Data management (RDBMS). • SQL. • Firewalls, web servers, proxy servers and DNS configurations. • C, C++, HTML, Javascript and CSS. • Solving problems in internet browsers. • Postman. • Splunk. • Grafana. • App Dynamics. • Salesforce core platform. • Any suitable combination of education, training and/or experience is acceptable.

🏖️ Benefits

• Certain roles may be eligible for incentive compensation, equity, and benefits. • More details about company benefits can be found at the following link: https://www.salesforcebenefits.com