Deluxe
Deluxe is a leading financial services technology company that specializes in payment processing and data solutions. With over 100 years of experience, it connects small businesses, financial institutions, and major brands through a comprehensive suite of payment methods and financial services. Deluxe processes over $3 trillion in payment volume annually, offering tools for receivables, payables, and marketing, aimed at helping businesses grow and manage their finances efficiently.
Printing • Financial Services • Small Business Services • Online Marketing • Email Marketing
Technical Support Representative - Merchant Services
April 15
Deluxe
Deluxe is a leading financial services technology company that specializes in payment processing and data solutions. With over 100 years of experience, it connects small businesses, financial institutions, and major brands through a comprehensive suite of payment methods and financial services. Deluxe processes over $3 trillion in payment volume annually, offering tools for receivables, payables, and marketing, aimed at helping businesses grow and manage their finances efficiently.
Printing • Financial Services • Small Business Services • Online Marketing • Email Marketing
📋 Description
• The Technical Support Rep predominantly focuses on two major functions, 1) being a trusted subject matter technical integration expert and 2) provide best in class technical and operational support. • Provide technical support to Partners for highly complex computer related escalated technical problems • Answer calls and respond to moderately complex inquiries • Provide guidance regarding software and hardware problems • Resolve or refer highly complex technical problems as appropriate • Follow up to ensure inquiries are resolved within the contracted or agreed upon time frame • Log and track inquiries using a CRM and maintain historical records and related problem documentation
🎯 Requirements
• Associate's Degree AND 2 years of related experience, OR HS/GED AND 4 years of related experience • 3 years of technical support experience • 1 year of payment industry experience • Experience with SQL and ability to write basic selection queries joining multiple tables • Experience working with a ticketing system • Web-based troubleshooting experience • Must be 18 years of age or older
🏖️ Benefits
• Healthcare (Medical, Dental, Vision) • Paid Time Off, Volunteer Time Off, and Holidays • Employer-Matched Retirement Plan • Employee Stock Purchase Plan • Short-Term and Long-Term Disability • Infertility Treatment, Adoption and Surrogacy Assistance • Tuition Reimbursement
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