Dental Intelligence Inc.
Dental Intelligence Inc. is a company that provides an all-in-one practice performance solution for dental practices across the nation. They offer a suite of tools and technologies designed to help dental practices manage and optimize their operations. The company's offerings include analytics for data-driven insights, patient engagement tools like online scheduling and 2-way communication, insurance management, and more. By helping practices streamline their scheduling, payment processing, and patient interaction, Dental Intelligence increases efficiency and productivity, resulting in increased production and patient satisfaction. Trusted by over 9,000 practices, they focus on enabling practices to grow while reducing administrative overhead through automation and actionable insights.
Dental Metrics • Analyst support • Dashboard • Dentrix Integration • Open Dental Integration
Technical Support Operations Specialist
April 15
🏈 Alabama – Remote
🌵 Arizona – Remote
+19 more states
💵 $75k - $85k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
📞 Support Engineer
Dental Intelligence Inc.
Dental Intelligence Inc. is a company that provides an all-in-one practice performance solution for dental practices across the nation. They offer a suite of tools and technologies designed to help dental practices manage and optimize their operations. The company's offerings include analytics for data-driven insights, patient engagement tools like online scheduling and 2-way communication, insurance management, and more. By helping practices streamline their scheduling, payment processing, and patient interaction, Dental Intelligence increases efficiency and productivity, resulting in increased production and patient satisfaction. Trusted by over 9,000 practices, they focus on enabling practices to grow while reducing administrative overhead through automation and actionable insights.
Dental Metrics • Analyst support • Dashboard • Dentrix Integration • Open Dental Integration
📋 Description
• The Technical Support Operations Specialist plays a crucial role in maintaining and optimizing the technical support infrastructure. • This role is responsible for managing Intercom workflows, API integrations, and troubleshooting technical issues related to support systems. • Collaborate cross-functionally with product, development, and support teams to ensure seamless operations and improve the user experience. • This is a highly technical position requiring hands-on experience with APIs, workflow automation, and support tools, along with strong communication and problem-solving skills.
🎯 Requirements
• 2+ years of experience in technical support, system administration, or a related field. • Expertise in Intercom, including workflow management and integrations. • Strong proficiency with APIs, custom actions, and troubleshooting integration issues. • Knowledge of coding languages (e.g., JavaScript, Python) for debugging and minor development tasks. • Experience working with cross-functional teams in product, development, and support. • Ability to handle urgent, high-priority issues effectively. • Strong problem-solving skills and a proactive, solution-oriented approach. • Experience managing support tools like Jira, Salesforce (SFDC), and other support management platforms.
🏖️ Benefits
• Flexible Time Off + 10 paid holidays • Competitive Medical, Dental & vision offerings, including free medical premiums for employees, with buy up plan options, AND we match your HSA contributions. • Company sponsored Life, Disability & AD&D • Mental Health support programs • Cellphone & Gym membership Discounts • 100% Paid Parental Leave • 401K Retirement savings plan with company match up to 5.5% + unlimited access to financial advisors. • Tuition Reimbursement program • Flexible work location: remote or hybrid, if local to Pleasant Grove, UT
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