Recharge
Recharge is a leading subscription management platform that empowers over 20,000 brands to drive revenue growth and retention through innovative and dynamic subscription solutions. By providing tools for building predictable revenue streams, understanding customer insights, and enhancing customer experiences, Recharge enables businesses to convert and retain subscribers effectively. The platform is compatible with major eCommerce platforms like Shopify and BigCommerce and offers robust analytics, easy subscription management, customizable portals, and growth tools such as upselling and cancellation prevention. Recharge is trusted for its reliable subscription management and its ability to help merchants scale and innovate their subscription and retention strategies. With a strong focus on growth, the platform manages subscriptions for over 100 million subscribers, processing billions of dollars in transactions.
eCommerce • Shopify • Subscriptions • Payments • SaaS
Associate Technical Support Engineer
2 days ago
🇺🇸 United States – Remote
💵 $64k - $67.5k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
📞 Support Engineer
🦅 H1B Visa Sponsor
Recharge
Recharge is a leading subscription management platform that empowers over 20,000 brands to drive revenue growth and retention through innovative and dynamic subscription solutions. By providing tools for building predictable revenue streams, understanding customer insights, and enhancing customer experiences, Recharge enables businesses to convert and retain subscribers effectively. The platform is compatible with major eCommerce platforms like Shopify and BigCommerce and offers robust analytics, easy subscription management, customizable portals, and growth tools such as upselling and cancellation prevention. Recharge is trusted for its reliable subscription management and its ability to help merchants scale and innovate their subscription and retention strategies. With a strong focus on growth, the platform manages subscriptions for over 100 million subscribers, processing billions of dollars in transactions.
eCommerce • Shopify • Subscriptions • Payments • SaaS
📋 Description
• In a world where acquisition costs are skyrocketing... • Recharge is simplifying retention and growth for innovative ecommerce brands. • As the #1 subscription platform, Recharge is dedicated... • In a Technical Support role for our Customer Success team... • You are responsible for supporting our customers... • Please note, our Technical Support team works in shifts...
🎯 Requirements
• Proficiency with a ticketing technology platform: i.e. HelpScout, Zendesk preferred • Resourcefulness: you'll figure out what needs to be done, and you find ways to make it happen • A passion for problem solving and the humility to ask for assistance • A sense of urgency and a satisfaction from going above and beyond to provide solutions • Ability to work remotely and desire to make an impact at a boot-strapped start-up • Excellent customer service and English fluency (written and spoken) • A ‘winning as a team’ attitude and a polite, patient, caring, calm and professional demeanor • Basic knowledge of HTML, CSS, Javascript (knowledge of other programming languages a plus) • Ability and desire to work flexible shifts • 2+ years of experience in technical customer support at a SaaS company, or similar
🏖️ Benefits
• Medical, dental and vision plans • Retirement plan with employer contribution • Flexible Time Off • Paid Parental Leave • Monthly Remote Life and Merchant stipends
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