Associate Technical Support Engineer

2 days ago

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Seamless subscription commerce. We turn transactions into relationships.

eCommerce • Shopify • Subscriptions • Payments • SaaS

501 - 1000

💰 $227M Series B on 2021-05

Description

• In a Technical Support role for our Customer Success team, you are responsible for supporting our customers and delivering a world-class support experience. • You work closely with store owners to troubleshoot and resolve issues via email, live chat, and occasional phone calls. • Please note, our Technical Support team works in shifts to provide 24/7 support to our merchants. This role will be an PST shift and hours will be from 8am-5pm PST.

Requirements

• Proficiency with a ticketing technology platform: i.e. HelpScout, Zendesk preferred • Resourcefulness: you'll figure out what needs to be done, and you find ways to make it happen • A passion for problem solving and the humility to ask for assistance • A sense of urgency and a satisfaction from going above and beyond to provide solutions • Ability to work remotely and desire to make an impact at a boot-strapped start-up • Excellent customer service and English fluency (written and spoken) • A ‘winning as a team’ attitude and a polite, patient, caring, calm and professional demeanor • Basic knowledge of HTML, CSS, Javascript (knowledge of other programming languages a plus) • Ability and desire to work flexible shifts shifts • 2+ years of experience in technical customer support at a SaaS company, or similar