Thrive
Thrive is a company that specializes in providing managed services and technological solutions for businesses. They focus on cybersecurity, cloud services, network management, and productivity tools to optimize business performance and drive digital transformation. With a customer-centric approach, Thrive offers services such as disaster recovery, IT compliance, regulatory services, and virtual chief information security officer (vCISO) advisory. They serve various industries including financial services, healthcare, government, and education, leveraging their expertise to empower clients to harness the promise of technology for better strategic outcomes.
Managed IT Services • Complete Outsourced IT Services • Hosted Cloud Services • Help Desk Support • Onsite Engineering
Technical Support Engineer - Late Shift
April 9
Thrive
Thrive is a company that specializes in providing managed services and technological solutions for businesses. They focus on cybersecurity, cloud services, network management, and productivity tools to optimize business performance and drive digital transformation. With a customer-centric approach, Thrive offers services such as disaster recovery, IT compliance, regulatory services, and virtual chief information security officer (vCISO) advisory. They serve various industries including financial services, healthcare, government, and education, leveraging their expertise to empower clients to harness the promise of technology for better strategic outcomes.
Managed IT Services • Complete Outsourced IT Services • Hosted Cloud Services • Help Desk Support • Onsite Engineering
📋 Description
• Technical Support Engineer - Late Shift • Remote Full Time • Details of responsibilities: Remote client support and limited onsite support • Analyze and document client/server network environment • Perform rapid analysis of incidents • Monitor and prioritize service tickets • Troubleshoot various client issues (e.g., Office 365, connectivity, etc.)
🎯 Requirements
• Bachelor’s Degree, Technical Degree or equivalent work experience • Excellent problem solver; able to prioritize and coordinate between tasks • 2-4+ years desktop support experience • Knowledge of mobile device configurations and troubleshooting • Experience installing, troubleshooting and customizing Microsoft Office including Outlook configurations • Experience troubleshooting workstation hardware issues • Knowledge and experience with Active Directory • Ability to articulate technical information and convey to non-technical people • Passionate about delivering excellent customer service • Must be able to work effectively in a team environment as well as alone • Excellent written and oral communication skills • Willingness to travel if needed to clients in the Greater Boston area
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