First American
First American is a historical company that has been operating since 1889, evolving into a $9 billion organization with over 20,000 employees and more than 700 offices worldwide. The company provides a range of products and services that assist homebuyers, sellers, businesses, and investors in the real estate market. With a strong focus on employee engagement and culture, First American emphasizes innovation, technology, and community involvement, driving transformation within the real estate industry.
Production Support Analyst
April 9
🌵 Arizona – Remote
🏄 California – Remote
+2 more states
💵 $20 - $27 / hour
⏰ Full Time
🟢 Junior
🟡 Mid-level
📞 Support Engineer
🚫👨🎓 No degree required
🦅 H1B Visa Sponsor
First American
First American is a historical company that has been operating since 1889, evolving into a $9 billion organization with over 20,000 employees and more than 700 offices worldwide. The company provides a range of products and services that assist homebuyers, sellers, businesses, and investors in the real estate market. With a strong focus on employee engagement and culture, First American emphasizes innovation, technology, and community involvement, driving transformation within the real estate industry.
📋 Description
• Join a team putting people first at First American's Direct division. • Role involves providing exceptional customer service and software support. • Handles email and online chat support in a production environment. • Responds to customer requests within required SLA. • Maintains knowledge of software and support policies.
🎯 Requirements
• Comprehensive knowledge of escrow transactions and client operating systems. • Familiarity with MS Office products (Word, Excel, Outlook, Visio, Teams) • Familiarity with supported production support software, environments, and methodology • Zendesk experience is preferred • Excellent communication, problem solving skills and telephone etiquette. • Written, verbal and interpersonal skills to communicate professionally. • Ability to organize multiple tasks simultaneously and streamline workflow management. • Detail oriented, error intolerant environment • High School diploma or equivalent • AA/AS degree preferred. • 2+ years of escrow related work • 2+ years customer service-related work
🏖️ Benefits
• Comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave • Employee stock purchase plan
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