Consulting and Operations Associate

Yesterday

🇺🇸 United States – Remote

⚔️ Virginia – Remote

Although this job is listed in Virginia, this company may be open to hiring remote in other states.

💵 $63k - $69k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

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Rubris Inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

💸 Finance

Description

• Own communication with clients via video meetings, telephone, and email. • Read court orders, understand project requirements, effectively communicate requirements and goals for projects, and understand scope of work. • Create agendas and run meetings, ensuring proper time management. • Support clients in onboarding and utilizing Rubris Crosslink effectively, which may include creating training videos and providing live support for individuals and groups via webinars, video calls, or phone calls. • Manage copious amounts of complex data in varying formats for upload to Rubris Crosslink. • Conduct data analysis and reporting. • Continuously provide ideas to product owners for improvements to Rubris Crosslink. • Manage and complete process design, work plans, schedules, and project-related tasks within specified timelines. • Be able to prioritize tasks across multiple projects daily. • Provide regular status updates for tasks/projects. • Identify and manage scope creep for your projects. • Proactively triage and manage project issues. • Respond to inquiries from clients and other parties involved in settlements and create detailed task lists and action items. • Resolve client issues quickly and effectively. • Understand the mass tort lifecycle from inception to completion; understand industry roles and responsibilities. • Understand contract structure and requirements. • Create and proofread User Guides, protocols, workflows, and requirements grids. • Assist with presales efforts, as needed. • Assist other departments, including product strategy and user experience.

Requirements

• Bachelor's degree in business administration, finance, computer science, economics, or related field. • Master’s degree in similar fields or law desirable. • 1+ years of professional experience with an emphasis on client project delivery/management, client success, or data management. • Experience in a technological environment extremely helpful. • Ability to prioritize and manage multiple projects simultaneously, while maintaining high quality and meeting deadlines. • Capable of looking holistically at projects and thinking strategically. • Strong Excel skills required (tables & arrays, conditional formatting, pivot tables, reporting, simple data cleansing). • SQL skills helpful. • Excellent presence with exceptional communication and interpersonal skills. • Proven ability to build strong relationships with clients and team members. • A distinct desire to coach, help, and consult with clients and teammates. • Process-oriented with a great attention to detail and commitment to accuracy. • Humble, hungry, and smart. • Strong problem-solving and analytical skills. • Comfortability adjusting priorities based on unexpected changes to client and project needs.