Billing Support Associate

November 27

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Ruby Labs

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Description

• As a Billing Support Associate at Ruby Labs, you will be integral to managing fraud-related risks. • You will respond to early fraud alerts, handle disputes, and manage chargeback cases. • Ensure compliance with company policies and work to prevent financial losses in billing operations.

Requirements

• Strong attention to detail and ability to manage multiple tasks simultaneously. • Excellent communication skills, both written and verbal. • Experience in billing operations, fraud prevention, or financial services preferred. • Knowledge of chargeback management processes and dispute resolution. • Familiarity with fraud detection tools and payment service providers. • Ability to work independently and as part of a team. • Strong problem-solving skills and proactive approach to identifying and resolving issues. • Experience working with multiple payment gateways and processors preferred. • Experience in customer service or fraud detection preferred.

Benefits

• Remote Work Environment: Embrace the freedom to work from anywhere, anytime, promoting a healthy work-life balance. • Unlimited PTO: Enjoy unlimited paid time off to recharge and prioritize your well-being, without counting days. • Paid National Holidays: Celebrate and relax on national holidays with paid time off to unwind and recharge. • Flexible Independent Contractor Agreement: Unlock the benefits of flexibility, autonomy, and entrepreneurial opportunities.