Senior Director - Market Operations

March 24

🌲 North Carolina – Remote

Although this job is listed in North Carolina, this company may be open to hiring remote in other states.

🔔 Pennsylvania – Remote

Although this job is listed in Pennsylvania, this company may be open to hiring remote in other states.

💵 $175k - $180k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

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RXO, Inc.

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RXO, Inc. is a leading provider of asset-light transportation solutions, focusing on creating more efficient ways for shippers and carriers to move freight. The company leverages technology to optimize logistics and enhance service delivery in the transportation industry.

5001 - 10000 employees

Founded 2022

🚗 Transport

📋 Description

• Lead a team of field-based direct reports who are responsible for operational efficiency, customer service, and contractor procurement • Monitor financial metrics to identify trends and anticipate future outcomes; use financial discipline to guide business decisions • Proactively manage customer service metrics to drive an excellent customer experience • Provide guidance, training, and performance management to employees while developing talent through continuous coaching • Establish and maintain effective, collaborative work relationships both internally and externally • Develop an understanding of the assigned region, including competitors and socioeconomic trends, to identify and prioritize opportunities • Regularly monitor financial and service-related performance against commitments and targets; identify and implement specific initiatives to address performance shortfalls • Manage expenses accurately and meet P&L budget goals; develop insightful, value-added, and actionable analyses with detailed explanations regarding the drivers of those results • Prioritize regular workload, special tasks, and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within the established timeframe

🎯 Requirements

• 10 years of experience in carrier development, delivery, distribution logistics, and facility/warehouse management • Experience performing complex analyses of data, processes, policies, procedures, and/or systems • Bachelor’s degree in a business-related field (preferable) • 12+ years of experience in the logistics and transportation industry (preferable) • Proven leadership and collaboration skills with the ability to effectively supervise, coach, and influence employees • Excellent verbal and written communication skills; able to present clean, organized, and thorough information and data appropriate for the intended audience • Self-motivated work style with the ability to work well with minimal supervision or in a team environment; consult with team members and management as needed • Strong organizational and time management skills

🏖️ Benefits

• Competitive pay • Paid time off includes: 9 holidays • Earn up to 15 days PTO • 40 hours bereavement leave • 8 hours volunteer time • Jury duty • At least 2 weeks family bonding leave • 40 hours prenatal care leave • 40 hours COVID-19 leave • 401(k) with up to 4% company match • Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accident and personal loss, business travel, legal services • Employee Assistance Program (EAP) • Tuition reimbursement, adoption assistance • Tax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account