Client Services Analyst

September 7

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RxSense

WebsiteLinkedInAll Job Openings

Advanced Technologies. Powerful Results.

201 - 500

💰 Private Equity Round on 2020-05

Description

• The first point of contact for day-to-day management of service and support requests received from business partners. • Intake, troubleshoot, and resolve any inquiry relative to claims processing, eligibility, file management, benefits administration, claim and drug pricing, non-consultative clinical logic, data analytics, and platform UI/UX. • Maintain immaculate organization within email, ticketing, and reporting systems. • Initiate and lead interactions with internal peers and business partners through phone, email and multiple web-systems on a daily basis to sustain the progression of issue resolution. • Build and maintain exceptional relationships with clients and business partners. • Attend and participate in meetings with clients and business partners as needed. • Attend daily stand-up meetings, weekly team meetings, and other ad-hoc meetings as needed. • Ability to rotate an on - call schedule outside of normal business hours. • Effectively communicate with several multi-functional personnel and leaders affiliated with RxSense and its business partners. • Maintain and excel in on-going training efforts as required by the introduction of new products, enhancements to existing products, introductions of new work processes and process improvement efforts. • Set work priorities without supervisor assistance and work independently on a team. • Exhibit compliant and ethical behavior in the performance of job responsibilities, including complying with all applicable federal and state laws and regulations, • Assist efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies. • Support team members and participate in team activities to help build a high-performance team. • Develop strong internal relationships and contacts within the company that are supportive of the achievement of client service requirements including attainment of performance guarantees and minimization of performance penalty expense. • Demonstrate flexibility in areas such as job duties and schedule in order to aid in better serving our client’s business and operational goals.

Requirements

• Bachelor’s degree in management information systems, project management, healthcare administration, or similar training and/or experience. • 2+ years in related B2B client service role. • 2+ years within the PBM industry, including understanding of pharmacy benefit strategies, is preferred • Excellent keyboard and navigation skills and ability to learn new computer programs. • Proven background in software-based front-end-user support. • Adept ability with Microsoft Office (Word, Excel, PowerPoint, Access, Publisher, Outlook, Internet Explorer) • Adept ability with SFTP tools • Experience with navigating and converting various types of data files • Atlassian Collaboration Software (Confluence, Jira)