Digital Marketing Account Coordinator

17 hours ago

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RYNO Strategic Solutions, LLC

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Website Desgin & Development • Search Engine Optimization (SEO) • Pay Per Click Ad Management (PPC) • iPad/iPhone App Design & Development • Social Media Marketing

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Description

• Who We Are • RYNO Strategic Solutions is an innovative, full-service Internet marketing company with 250+ RYNOs offering exceptional internet marketing services since 2008. • We stay ahead of our competition with top-notch proprietary strategies, tracking, and reporting. • Our Mission • We Exist to Grow Your Business...PERIOD. • Summary of Position • We're looking for a driven Account Coordinator to join our growing team! • As an Account Coordinator, you serve as a trusted resource for our valued clients. • You are responsible for ensuring client satisfaction, delivering on client requests, and improving the overall client experience through prompt and helpful service. • You will serve as the RYNO primary point of contact for your book of business with the goal of retaining and growing existing client accounts. • You will also handle inbound client requests utilizing our internal ticketing system to deliver timely and thorough responses to our clients’ needs. • You will work closely with our internal teams of developers, designers, SEO Analysts, and Paid Media Specialists to deliver outputs related to our clients’ websites and digital marketing campaigns. • Your goal is to be a helpful, knowledgeable resource for our client base, driving more value and increased client satisfaction. • Position Responsibilities • Proactively interact with clients to ensure our marketing strategy aligns with their business goals and communicate client needs and goals to the internal team of strategists, specialists, and analysts • Complete marketing recap reports for clients • Meet with clients to review marketing campaign performance and provide strategic recommendations for their marketing strategy • Communicate via phone/email with clients weekly • Assist Senior Account Managers with day-to-day tasks for large accounts and strategic partnerships • Stay up-to-date with the latest digital marketing trends & market shifts, client industry trends & market shifts • Ensure customer satisfaction and client retention • Build strong relationships with both clients and internal stakeholders

Requirements

• 1+ years of full-time experience in digital marketing, or Bachelor’s degree in Marketing, Communications, or related field • Proficiency in Microsoft Office applications (Word, PowerPoint, Excel, Outlook, Teams) & Zoom • Experience with project management software, i.e., Salesforce or ClickUp • Strong work ethic and a “do whatever it takes to get the job done” attitude • Exceptional customer service and relationship-building skills • Ability to solve complex problems and resolve conflicts • Ability to gather, analyze, and interpret data to create comprehensive reports that provide valuable insights for clients • Foundational knowledge of Pay-per-click (PPC) and Search Engine Optimization (SEO) strategies preferred

Benefits

• Remote environment with great coworkers across the country AND an awesome office for those local in Phoenix • Performance-based bonuses • Vacation and sick paid time off • 10 paid holidays • Monthly phone and data stipend • Medical, Dental, Vision, and Life Insurance • Annual continued education and tuition reimbursement stipend • Comprehensive Employee Assistance Program • 401(k) matching • Leadership and advancement opportunities • Awesome team merch!