Customer Support Engineer

August 24

Apply Now

Receive Emails with Similar Jobs

Ryz Labs

WebsiteLinkedInAll Job Openings

Building the future

Startups • Technology • Software Development

11 - 50

Description

• Analyze, troubleshoot, and resolve complex software issues reported by customers • Engage directly with customers to understand their issues, replicate problems, and implement effective solutions within our React-based frontend and Python backend • Provide technical support for issues related to our legacy Django systems and CubeJS-based data infrastructure • Investigate and resolve database-related issues in PostgreSQL and Elasticsearch, ensuring data consistency and system performance • Collaborate with cross-functional teams, including product, customer support, and development, to escalate and resolve issues as needed • Contribute to codebase improvements, bug fixes, and feature enhancements based on customer feedback • Develop and maintain documentation related to common issues and resolutions, ensuring knowledge is shared across the team • Proactively identify areas for product and process improvements to prevent future customer issues • Participate in the development and refinement of internal tools to better support customer needs

Requirements

• Strong proficiency in JavaScript and React • Experience with UI development and data visualization tools like Recharts • Familiarity with cloud services AWS • Expertise in Python and experience with Django • Familiarity with CubeJS for managing and troubleshooting data infrastructure • Proficient in PostgreSQL, including writing and optimizing queries • Knowledge of Elasticsearch and its application in search and analytics • Strong problem-solving skills and the ability to work independently to resolve complex issues • Excellent communication skills, with the ability to explain technical issues to non-technical users • Experience in a support engineering role with a focus on customer-facing issue resolution